Assistant Director of Learning Support Programs for Success Coaching – Student Academic Success Center - Office of the Provost

The Student Academic Success Center team focuses on creating spaces for students to engage in their coursework and their approach to learning. Through coaching, tutoring, Supplemental Instruction, effective communication strategies, the Tartan Scholars program, accommodations for students with disabilities, and language support for multilingual learners, we offer a wide variety of opportunities for students to deepen their understanding of who they are as a learner, communicator and, ultimately, scholar. The Student Academic Success Center values delivering a positive experience of student-centered support and resources while being equity-minded, asset-oriented and data informed.

The Assistant Director of Learning Support Programs for Success Coaching position focuses on the delivery of academic skill support, through 1:1 and group formats. This role will envision, create and supervise a robust peer educator coaching program led by 15-20 peer coaches, including: designing and instructing a 6 week training course; developing and delivering academic skill-aligned workshops for the student community of undergraduates, masters and doctoral students; coordinating with the campus partners to maintain a current referral base of community resources for students who seek executive function coaching.

The Assistant Director of Learning Support Programs for Success Coaching, in partnership with community partners, will design and instruct a course or seminar series that engages students with academic growth opportunities. This role reports to the Director of Learning Support and Advisor Development.

This position will be a creative, energetic, experienced facilitator and student mentor/advocate who possesses a passion for high touch student work, considers student support through a data-informed lens, and has a demonstrated success record of providing academic support for undergraduate and graduate students.

Additionally, this role will provide leadership, comprehensive supervision and mentoring, develop assessment measures for a team of peer success (15-20 student staff). This role will be creating engaging, relevant training materials and workshop content for on-going workshops (e.g. study habits, effective prioritization, and techniques for focus and motivation), including ones offered by the Student Academic Success Center and those requested by faculty and departments. Additionally, this person will be a significant partner with members of the Learning Support team in the coordination of student staff including: the recruitment and selection processes, ongoing professional development, and evaluation. As a member of the Learning Support team this position will support the Director of Learning Support and Advisor Development in the management & delivery of overall Learning Support programs.

Core responsibilities include:

• Academic Coaching - reimagine  the Student Academic Success Center’s student success coaching  program, including: developing a comprehensive training, supervision, and evaluation of 15-20 student coaches; design  and coordinate  the  consultation model as the front door to the Student Academic Success Center in order to match students with the  resources that best meet their needs  lead a data informed decision making process about level of individual and small group success  support each semester and most effective modality,; outreach to campus  partners regarding the  training of campus peer educators in primary approaches for success coaching, 
   
• Workshop series and classroom presentations – Responsible for the development of relevant, refreshed content for workshops and classroom sessions to include: best practices of establishing learning objectives; engaging content creation marketing; training teams to effectively present; and managing assessment measures and attendance.  
   
• Convene a working group of campus partners to design and implement an opportunity for students to engage in and learn new approaches to their studies when facing academic challenges and/or returning from leave.
   
• Learning Support Team – partner on the development of three student staff training courses be a course instructor and contribute to ongoing student staff team development; support the infrastructure of learning support service delivery, including, onboarding and orientation of student learning staff; creating and maintaining Canvas sites related to all Learning Support student staff
   
• Administrative support of Academic Coaching portfolio, including the timecard process and approval in Workday; meeting reminders; attendance tracking, etc.; collaborate with Success Operations Team to implement processes and procedures related to registration, data gathering, and ongoing, summative assessment protocols for programs under purview.
   
• Service to the University: Actively engage in service to the University community as evidenced by committee participation and volunteering at university-wide events and initiatives that provide both professional and personal development while engaging in the life of the university.

Adaptability, excellence, and passion are vital qualities within Carnegie Mellon University. We are in search of a team member who can effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work.

You should demonstrate:

• Strong oral and written communication skills.
• Ability to collaborate and communicate with a variety of stakeholders.
• Strong organization and planning skills.

Qualifications:

• Bachelor’s degree in education, social work, leadership, sociology, psychology,
  or related field.  Masters degree preferred.
• Three to five years of relevant work experience with students, peer educator models or student services.
• A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Requirements:

• Successful completion of a pre-employment background check including Act 153 Child Protection Clearances.

Additional Information:

• Sponsorship: Applicants for this position must be currently legally authorized to work for CMU in the United States. CMU will not sponsor or take over the sponsorship of an employment visa for this opportunity.  Carnegie Mellon is not a qualifying employer for the STEM OPT benefit: only the 12-month OPT may be used to work at Carnegie Mellon.

Joining the CMU team opens the door to an array of exceptional benefits.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. 

Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more!

For a comprehensive overview of the benefits available, explore our Benefits page.

At Carnegie Mellon, we value the whole package when extending offers of employment. Beyond credentials, we evaluate the role and responsibilities, your valuable work experience, and the knowledge gained through education and training. We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Are you interested in an exciting opportunity with an exceptional organization?! Apply today!

Location

Pittsburgh, PA

Job Function

Academic Program Administration

Position Type

Staff – Regular

Full Time/Part time

Full time

Pay Basis

Salary

More Information: