WHO WE ARE:
The National Multiple Sclerosis Society mobilizes people and resources to drive research for a cure and to address the challenges of everyone affected by MS. To fulfill this mission, the Society funds cutting-edge research, drives change through advocacy, facilitates professional education, collaborates with MS organizations around the world, and provides programs and services designed to help people with MS and their families move their lives forward. We partner with volunteers to accomplish our work. Staff members engage volunteers through effective and timely communications, facilitating meaningful opportunities, and continually seeking and providing feedback for reciprocal growth and learning.
Job Summary:
Assistant Director, Event Volunteer Experience, supports the execution of event volunteer strategy and operations across peer-to-peer and signature fundraising events. Focuses on implementing systems, delivering field-facing tools, and ensuring consistent execution of volunteer engagement practices. Partners with the Director of Event Volunteer Operations, and Development regional and chapter teams to promote a high-quality, unified volunteer experience.
Main Responsibilities:
Alongside the VP of Event Experience and Operations and Director of Event Volunteer Operations, ensure the full strategy and vision of the event volunteer experience is known and shared and executed.
Implement systems and tools (e.g., Galaxy Digital, Salesforce) in partnership with the Director, ensuring consistent execution across markets
Maintain and distribute onboarding and training templates to ensure local event volunteer readiness
Manage the national background check process, in coordination with Legal, Risk and other stakeholders and providing field support.
Lead volunteer recognition activities in collaboration with national and chapter teams, including material preparation and tracking contributions
Provide surge support or temporary coverage to chapter teams during high-volume seasons or staffing gaps
Drive cross-functional alignment with Event Experience, Marketing, Development, and Program teams to integrate volunteer engagement into the broader event and supporter journey
Monitor performance, gather field feedback, and continually evolve strategy and tools to meet changing needs
What We're Looking For:
3+ years of experience in volunteer management, event operations, or nonprofit program leadership
Proven track record developing and executing scalable volunteer engagement strategies across multiple markets
Strong knowledge of volunteer management systems (e.g., Galaxy Digital, Salesforce) and data-informed decision-making
Experience designing and delivering training programs for staff and volunteers
Ability to lead cross-functional initiatives and drive alignment across departments
Strong project management, communication, and problem-solving skills
Familiarity with risk management and background check protocols
Comfortable providing direct support in high-volume or fast-paced event environments
Bachelor's degree in nonprofit management, public administration, or related field (or equivalent experience)
Location Requirements:
Remote - Flexible Location
Work is primarily performed remotely, however, when possible and necessary, teams meet in person to conduct the business of the organization and build team relationships.
Compensation | Benefits:
The estimated hiring compensation range for this role is $60,000-$65,000. Final offers will be based on the candidate's geographic location, consider career experience and may vary from this range due to these and other factors.
You will have the opportunity for a highly competitive, comprehensive benefit package that the Society provides to employees. Your benefits include a considerable Paid Time Off Plan; Paid Holidays; 401k Retirement Savings Plan with Society match; Commuter Benefit Plan; Comprehensive Health & Welfare benefits including Medical, Dental, Vision, Flex Spending Accounts, Life Insurance, Disability Coverage, Spring Health Membership offering free therapy and professional coaching, as well as additional voluntary benefit offerings. Not to mention, you will join an incredible mission focused team of people!
We’re committed to supporting the growth of every employee through a structured and transparent approach to career development. We use Talent Portraits to define clear expectations, development opportunities, and advancement paths — whether you're growing as a people leader or deepening your expertise as an individual contributor. Each role is thoughtfully placed within one of these pathways (Leadership or Partner) to help you understand how it fits into our broader organization and your potential career journey.
This position is classified as Partner - Professional.
The National MS Society is committed to building a diverse and inclusive workforce. We strive to create a workforce that reflects the communities we serve and where everyone feels empowered to bring their authentic selves to work. We need you and your unique talents and perspectives to help us write the last chapter on MS.
APPLICATION INSTRUCTIONS:
We appreciate your consideration of our job opportunities and strive to make it as effortless as possible to apply for our positions. With only a few required sections and the option to use our resume parsing tool, we aim to streamline the application experience, saving you time and effort. Additionally, if you wish to include a cover letter with your application, please feel free to attach it along with your resume, and any other documents required, to the Resume/CV document upload section at the bottom of the My Experience page. We appreciate your interest in joining our team and look forward to receiving your application!
Important: You will not be able to modify your application after you submit it. The "My Experience" page is the only opportunity to add your cover letter and supporting document attachments. If you experience any trouble submitting your materials, please check out our FAQ & Contact Us page.