Assistant Case Manager

Primary Details

Time Type: Full time

Worker Type: Employee

Assistant Case Manager

• Location: Perth
• Type: Fixed term contract
• Hybrid role, Happy to talk flexible working

The opportunity

We have an exciting opportunity for an Assistant Case Manager to join our Workers Compensation team and play a key role in supporting our Case Managers to deliver the best possible experience for our clients. You'll be part of a collaborative and purpose-driven environment, where your work contributes to meaningful outcomes for our customers 

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.

We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Provide day-to-day administrative support to the team, including processing invoices and reimbursements, uploading reports, and completing data entry tasks.
• Work collaboratively with your team to follow up with and engage key stakeholders, ensuring a seamless claims experience.
• Manage claim lodgements and maintain accurate reporting within internal systems.
• Support both the team and leadership by assisting with tasks as needed to ensure timely and efficient service delivery.

About you

• Driven by a strong desire to support others and continuously grow professionally.
• Experienced in high-volume environments, with the ability to manage competing priorities effectively.
• Committed to collaboration and contributing to a positive, team-focused culture.
• Confident in using a variety of computer systems and quick to adapt to new technologies.
• Demonstrates strong commercial awareness and communicates clearly and professionally, both in writing and verbally

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Life Leave, supporting the life events we all experience, leaving your annual leave for rest
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super
• A range of discounts on insurance products, car hire, hotels, goods and services

To learn more about benefits of working with us, click here. 

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

APPLY NOW and let’s make it happen! 

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Your career. At the heart of it.

Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at recruitment@qbe.com

Skills:

Claims Administration, Communication, Critical Thinking, Customer Service, Data Entry, Detail-Oriented, Document Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Microsoft Applications, Prioritization, Problem Solving, Risk Assessments, Time Management

Application Close Date: 20/01/2026 11:59 PM

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.