Company Description

Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. With a belief that consumers can have it all, we are an uncompromising energy company that makes coming clean a no brainer. Our award-winning technology platform empowers homeowners, businesses, and entrepreneurs to adopt renewable energy through simple, scalable, and innovative solutions. Operating at the intersection of B2B and D2C, we offer software, financial products, and services that drive real environmental impact—without compromising value. We deliver end-to-end solutions for whole home electrification that put clean energy within reach for all.

Our employees are our most valuable resource. We foster a promote-from-within culture that prioritizes talent development, career growth, and purpose-driven work. Palmetto offers a comprehensive benefits package—including unlimited PTO, medical, dental, and vision coverage, paid parental leave, retirement plans, and more—so you can have it all both personally and professionally. Palmetto prioritizes people, planet, and profit—backed by a culture that values collaboration, impact, and balance. Join us in building a brighter, cleaner world.

Location

This position will be based remotely in the Philippines.

Summary of Role

The Asset Performance Specialist plays a key role in ensuring the long-term performance and reliability of residential solar systems within Palmetto’s platform. This position focuses on monitoring system health, identifying underperforming systems, and taking corrective actions to restore performance.

The role involves analyzing system data, determining root causes of performance issues, and collaborating with internal teams to resolve them efficiently. The ideal candidate has strong analytical and problem-solving skills, is comfortable using enterprise software tools, and demonstrates a proactive, customer-oriented mindset.

Strategic & Tactical

Conduct performance verification testing (PVT) on residential solar systems to ensure proper operation and system health.
Analyze system data to identify trends, underperformance, or operational anomalies.
Investigate root causes of performance issues such as equipment faults, shading, soiling, or design inconsistencies.
Collaborate with Field Service, Service Project Coordinators, and Partner Management teams to resolve customer and hardware-related issues.
Maintain accurate and detailed case documentation, including findings, actions taken, and final resolutions.
Track performance metrics to ensure cases are handled within defined service level agreements (SLAs).
Support system redesign and re-contracting efforts when misdesigns are identified.
Communicate effectively with cross-functional teams to align on priorities, next steps, and customer outcomes.
Identify recurring performance issues and share insights with the broader team to improve operational processes.
Contribute to continuous improvement efforts by suggesting enhancements to tools, processes, and documentation.

Qualifications

BS/BA Preferred.
Minimum 2 years of experience in a customer, tech, or sales support role preferred.
A high degree of proactiveness, adaptability, and resourcefulness to excel in a dynamic, fast-paced environment.
Customer service mindset.
Problem solver with attention to detail.
Strong enterprise software skills (G Suite, Salesforce, Zendesk).
Ability to work independently as well as in a team.
Excellent communicator, both written and verbal.
Knowledge of the construction or solar industry is preferred.
Spanish proficiency is a plus.

Employment is contingent upon the successful completion of a background check.

Equal Employment Opportunity

Palmetto embraces diversity and is an Equal Employment Opportunity employer. Employment is decided on the basis of qualifications, merit, and business need. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other status protected under federal, state, or local law.

For more about our Privacy Policy, visit: https://palmetto.com/privacy-policy

Asset Performance Specialist

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