Asphalt Planner
Delivering the right product, at the right time, for every customer
We are looking for an organised, commercially minded Asphalt Planner to play a pivotal role in ensuring first‑class service to our customers and seamless coordination across internal teams. If you thrive in a fast‑paced environment, enjoy problem‑solving, and excel at balancing customer needs with operational efficiency, this role could be for you.
Purpose of the Role
To ensure the best possible service is provided to customers and internal departments, whilst taking commercial, economic and quality considerations fully into account.
Identify customer requirements and make the most effective and economic use of company resources to ensure customer satisfaction
Negotiate delivery times to the mutual benefit of both the customer and the company
Decide delivery priorities during supply constraints and liaise closely with weighbridge teams
Proactively work with weighbridge personnel to anticipate and resolve potential service issues
Manage forward programming by communicating with customers regarding future orders and utilising spare capacity
Negotiate delivery programmes that deliver value for both customers and the business
Monitor daily delivery programmes and keep customers informed of delivery status
Accurately capture and amend customer orders
Maintain and update dispatch comments with accurate and timely information
Investigate and resolve customer queries efficiently
Use desktop text systems to update key personnel on planning and delivery issues
Build strong working relationships with customers and internal departments
Manage customer complaints, escalating to third parties where appropriate
Produce Order Centre reports as required
Maintain a consistently professional demeanour at all times
Act as the company representative for planning‑related issues outside normal working hours
What We’re Looking For
Strong planning and organisational skills
Excellent communication and negotiation abilities
A practical, solutions‑focused mindset
Confidence working with customers and internal stakeholders
Ability to perform under pressure and manage changing priorities
High attention to detail and a commitment to service quality
Why Join Us?
This is a vital role within our operation, offering real responsibility, variety, and the opportunity to build strong relationships across the business and with our customers. You’ll be trusted to make decisions that directly impact service delivery and customer satisfaction.
At Heidelberg Materials, we don’t just offer jobs we build careers. As a global leader in construction materials, we’re committed to innovation, sustainability, and, above all, our people.
Rewards & Benefits
We’re proud to be recognised as an Employer of Choice, with accreditations including:
Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador |MPQC Member
Competitive Package: Salary, bonus incentives, generous pension, and life assurance
Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options
Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause
Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more)
Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities