AskHR Specialist

Location Address:

100 Queens Quay East, 9th Floor, Toronto

Number of Openings:

1

Pay:

$56,430.00 - $93,414.00

Job Posting Description:

This is an onsite role #LI-Onsite

Reporting to the Manager, AskHR, you will be responsible for handling complex administrative tasks, escalations and more advanced employee inquiries representing subject matter experts. The AskHR Specialist will work with a higher level of inquiry that requires advanced knowledge, interpretation and accurate application of policies and practices, severance, benefits entitlements, and complex leave options under corporate policies, Collective Bargaining Agreement, Employment Standard Act (ESA) and other legislations. 

If you enjoy providing solutions for complex cases and providing excellent customer service to fellow employees, then this is the role for you!

About the Role

• Update retirement log weekly, and process complex assigned severance and retirement calculations with accuracy and timeliness including Termination Settlements (salary continuance, grievance, ESA, human rights, litigations), Death Benefit and complex employment reinstatements.
• Process employee terminations in Workday, ensuring accurate entry of termination details and compliance with pension and benefits administration requirements.
• Monitor Workday for termination tasks, reviewing and processing terminations in a timely manner to maintain data accuracy and workflow efficiency.
• Validate bi-weekly file of OPT termination data (retrieve, compare against system data, validate key fields, identify discrepancies, approve and submit file).
• Oversee and monitor WSIB coding for maximum entitlement, processing, calculating WSIB top-up, and advising managers on complex leave management.
• Processing LTIP approvals and end dates including notifying pension administrator and relevant insurance provider of premium waiver if applicable.
• Processing Graduated Return to Work (GRTW) start and end including consultation with the employee and manager about ESS and MSS options in Workday.
• Action leave of absence tasks which are time sensitive/pay impacting prior to payroll processing and leave extensions upon manager approval. 
• Follow up with and coach managers/employees on correcting leave types & dates, approval levels, supporting documentation and employee intention regarding maintaining pension and benefits.
• Provide higher level inquiry support to address challenging questions including employee entitlements, ESA leaves and ROE-related inquiry
• Creating critical letter forms for mail merging and co-ordination of printed letters for third party fulfillment.
• Identify opportunities to develop and maintain reference guides and ServiceNow articles 
• Provide back up support on the phone lines as per business needs 

About You

• College Diploma or University degree in a related discipline (Human Resources, Business, or a related field)  
• Generalist HR experience and formal, or working towards, HR Certification.
• Ability to analyze complex reports/data/ability to summarize data, make recommendations.
• Demonstrated experience with severance calculations.
• Demonstrated experience with provisions under the Employment Standards act.
• Experience in a unionized environment, ability to understand and apply articles of collective agreement

We offer a comprehensive suite of benefits including:

• Health/Dental Benefits
• Access to an Employee & Family Assistance Program
• a Defined Benefit Pension
• Discounts on products and services via Workperks.

There is a world of opportunities at the LCBO…

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued.  Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.

Please submit your resume via Workday by 11:59pm on the deadline date.  We appreciate your interest and advise that only those selected for an interview will be contacted.

The LCBO collects and uses the personal information you provide under the authority of the Liquor Control Board of Ontario Act, 2019, SO 2019, c 15, Sch 21, Section 3 and in compliance with the Freedom of Information and Protection of Privacy Act for the sole purpose of processing your job application.  When you click “Apply with LinkedIn” you are agreeing to share your information with our service providers engaged by us in connection with recruitment and human resources related activities.

If you have any questions concerning the LCBO’s collection and use of personal information, please contact the Freedom of Information and Privacy Office.

Work Hours:

36.25

Union / Non-Union:

Non-Union

Job Posting End Date:

January 21, 2026

The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.