About this role
This role is a critical leadership position within BlackRock's Aladdin Client Experience team. This individual will be responsible for driving strategic client experience, retention, and service for our most important clients in Asia Pacific using the Aladdin platform.
Key Responsibilities
Client Experience
Ensure timely and effective resolution of client questions and issues related to the investment lifecycle
Serve as a trusted advisor and senior point of contact for all clients in Asia Pacific
Build and maintain strategic service relationships with institutional clients
Proactively identify and address client needs, challenges, and opportunities
Operational Excellence
Monitor and analyze client service metrics to inform strategic decision-making
Implement best practices to optimize service delivery
Drive scale-oriented priorities and adoption of self-service technologies
Define and track performance metrics for client services operations
Team Leadership and Development
Lead and inspire the client experience teams responsible for Aladdin support
Foster a culture of innovation, continuous improvement, and client-first mindset
Mentor and develop high-performing team members
Provide strategic guidance and professional development opportunities
Strategic Leadership
Develop and execute a comprehensive client experience strategy aligned with organizational goals
Drive transformative initiatives across people, process, and technology to enhance client experience
Cross-Functional Collaboration
Collaborate closely with product development, sales, and other teams to drive revenue growth and product innovation
Align client services with product enhancements and emerging client needs
Work effectively in a multicultural, global environment
Qualifications
Required Experience
10+ years of experience in financial services, with a focus on middle office and operations
Proven track record of leadership in client services, preferably in investment management
Deep understanding of investment management technology ecosystems
Experience managing complex, matrix organizational environments
Technical and Professional Skills
Advanced proficiency with Aladdin platform or similar investment management technologies
Exceptional communication and stakeholder management skills
Advanced problem-solving and strategic thinking capabilities
Experience with industry-leading case management technology and client service KPIs
Ability to work in a fast-paced environment with high self-assurance and drive
Preferred Qualifications
Advanced degree in Economics, Finance, or related field
Previous experience with client onboarding in complex financial service environments
Strong understanding of eFront platform or similar financial software
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
Our hybrid work model
BlackRock’s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person – aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit @blackrock | Twitter: @blackrock | LinkedIn: www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, family status, gender identity, race, religion, sex, sexual orientation and other protected attributes at law.