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Key/Essential Functions & Responsibilities
- Promotes and maintains the excellence of assigned YAI/CST and/or PHC Article 16 programs or functions by assisting with oversight and ensuring compliance of systems specific to scheduling.
- Ensures a work environment that is free from harassment and discrimination.
- Reviews referrals for insurance and program eligibility and/or manages referrals in registration through prioritizing, tracking and delegating based on need.
- Tracks and monitors related PHC referrals from NextGen to and/or in IDX and manages tracking of referrals for scheduling or triaging, as required.
- Provides Article 16 staff coverage, performing scheduling-related duties, as needed.
- Works with supervisor to coordinate with appropriate clinical groups to manage related services/requests and availability of timeslots or ensure appropriate workflows and/or maintains caseload review in coordination with clinical supervisors.
- Remains current with updates from fiscal department on eligibility and insurance and communicates to scheduling staff, as needed.
- Involves family members and other stakeholders, including professionals, in the team process.
- Fosters communication between relevant supports including those within the program, within the agency, and supports outside the agency.
- May assist with generation of NextGen referral reports and reporting to appropriate managers.
- May participate in Article 16 audit preparation.
- Performs all related work, as assigned.
Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.)
- High School Diploma/GED; and
- At least two years of experience related to scheduling, admissions or similar area(s), including customer service experience; and
- Ability to meet essential physical demands of position, including walking; using hands to finger, handle or feel objects, tools or controls; sitting and standing
- Strong computer skills, including the ability to learn/use Workforce Management and Electronic Health Record (EHR) software to effectively carry out essential business processes
- Interpersonal and problem-solving skills
- Excellent phone etiquette
- Well-developed writing skills
- Great attention to detail
- The ability to accept and apply feedback
- Highly flexible personality type
- Proficient in Microsoft Office Suite, specifically Word, Excel and PowerPoint
Preferred Qualification Requirements (desired requirements beyond MQRs above)
- Previous experience working with individuals with intellectual/developmental disabilities and/or in mental health discipline
- Knowledge of OPWDD Article 16 eligibility requirements
- Bachelor’s degree in Health Sciences, Human Services or related area
- Verbal and/or written fluency in Spanish
Schedule: 9am to 5pm or 10am 6pm
Pay rate: $17.00 per hour
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.
To ensure fairness, safeguard transparency, and promote an equitable workforce environment, YAI Network prohibits the practice of nepotism in the workforce and hiring process.