This role is with Armstrong World Industries. Armstrong World Industries uses RippleMatch to find top talent.
Summary
Armstrong World Industries, Inc., has an internship opportunity for a Service Experience Technician to be located at the corporate campus in Lancaster, PA, under the supervision of an experienced IT service manager. Our team of IT professionals are committed to providing world-class leadership and service to our organization as well as develop the future IT leaders of tomorrow. As a Service Experience Technician Intern, you will gain a breadth of knowledge spanning all aspects of IT and business functions as you provide IT support to the organization.
What’s in it for you!
Cultivate impactful relationships across the business, expanding your network and influence.
Discover diverse career pathways within Armstrong, unlocking new opportunities for growth.
Push your limits with engaging new customers and dynamic call challenges.
What You’ll Be Doing
Provide Concierge-level Service in resolving customer IT issues and requests
Apply diagnostic utilities to aid in analysis and troubleshooting
Identify and learn software and hardware used and supported by the organization
Conduct research into a wide range of computing issues
Perform analysis to identify trends
Prioritize and execute tasks with a sense of urgency
Collaborate with team to deliver IT training and support
Build rapport with customers throughout the organization
Create and maintain system and process documentation
Support IT on Process Improvement efforts
Contribute to IT project work
Demonstrate leadership skills with the ability to work independently
What Will Make You Successful
Concierge level service to customers
Fluent in English
Excellent verbal and written communication
High Energy & Hunger for Knowledge
Excellent Attention to Detail
Ability to multitask in a fast-paced environment.
Good team player with exceptional interpersonal skills
Qualifications
High School Diploma or equivalent
Proficiency with computer software, including Microsoft Windows applications
Ability to work 40-hour work week/ 10 weeks May-Aug
What Makes You Stand Out
Exceptional concierge-level customer service skills.
Excellent interpersonal and people skills.
Call center experience
IT Support Desk experience
Experience within the computer science field
Knowledge of software and different technology
Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Sustainability at Armstrong World Industries (AWI)
AWI Press Room
Perks of Armstrong World Industries:
Guidance and leadership from industry leaders
Professional development opportunities and career pathways
Employee Resource Groups
Armstrong Employee Match for Charities of your choosing
Excellent 401K & Health Benefit Options
Adoption Assistance Program
Come and build your future with a growing business, travel to exciting locations, develop into a more valuable finance professional; Apply today!