Job Description Summary
The role leads front‑line service operations covering Imaging modalities in Gauteng, managing field engineers and all resources needed to deliver high‑quality preventive and corrective maintenance across the installed base. It ensures strong operational execution, customer satisfaction, and service contract growth while overseeing logistics, planning, and day‑to‑day delivery within established functional practices. The leader develops their team, drives service performance and profitability, and reports to the Area Service Director.
Job Description
Activities & Responsibilities
- Serve as the primary point of contact for customers, ensuring timely and effective resolution of issues.
- Oversee all service and maintenance activities—including preventive and corrective actions—within the assigned area.
- Lead operational planning and execution while meeting quality, timeliness, and cost objectives.
- Apply technical and business expertise to manage escalations and support complex problem‑solving.
- Lead, mentor, and develop a team of Field Service Engineers, including hiring and performance management.
- Build and maintain strong customer relationships, providing ongoing technical and strategic support.
- Drive operational efficiency through cost control, resource optimization, and productivity improvements.
- Own key performance indicators, including EHS, utilization, cost, customer satisfaction, preventive maintenance, and inventory.
- Ensure delivery of SLA commitments and overall profitability within the designated area.
- Collaborate with internal stakeholders (Customers, Sales, ASALs, OTR, HPM, Modality, CSC) to execute service strategies and support business growth.
- Ensure full adherence to EHS standards and compliance requirements.
- Lead small, low‑risk projects as needed.
- Regularly go to Gemba to support the field team and understand operational challenges first‑hand.
Technical Knowledge & Hard Skills
- Proven people‑leadership experience within the medical or healthcare technology sector in South Africa, with strong understanding of the local healthcare market and competitive landscape.
- Knowledge of remote diagnostic tools, and digital platforms.
- Ability to manage complex technical issues and coordinate with field teams.
- Excellent communication and customer management skills.
- Ability to stay calm under pressure and coach others through problem-solving.
- Willingness to travel for training or on-site support when required.
- Commitment to continuous learning and skill development.
Behavior & Soft Skills
- Embrace all cultural behaviors of the company and strong emphasis on servant leadership.
- Uses strong analytical skills and data‑driven decision‑making.
- Influences effectively and builds strong networks.
- Coaches and develops others with a One‑Team approach.
- Communicates clearly and presents confidently to executives.
- Applies clear, structured thinking.
Inclusion and Diversity
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Behaviors
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.
Total Rewards
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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Additional Information
Relocation Assistance Provided: Yes