The Revenue Cycle Management (RCM) Team Lead is responsible for overseeing the daily operations of a Durable Medical Equipment (DME) revenue cycle team. This role ensures all work is completed accurately, efficiently, and within established service level agreements (SLAs). The Team Lead supervises and develops staff, drives performance and productivity, and serves as a key liaison between frontline teams, partners and leadership. This position also plays a critical role in maintaining compliance with regulatory requirements and advancing process improvements across billing and collections workflows.
Team Leadership & Performance Management
Supervise, coach, and mentor team members across billing, collections, and/or various day-to-day functions
Monitor individual and team performance against KPIs and SLAs; oversee performance management and development of team members assuring output levels are achieved with minimal errors
Foster a high-performance, accountability-driven team culture
Conduct regular one-on-ones, performance reviews, and training sessions
Operational Oversight
Ensure timely and accurate processing of claims, payments, denials, and follow-ups
Manage daily workflow distribution and workload balancing
Identify and resolve operational issues impacting productivity or accuracy
Communicate performance trends, risks, and updates to leadership/stakeholders
Compliance & Policy Implementation
Ensure adherence to all applicable state and federal regulations, including HIPAA
Maintain strong knowledge of Medicare, Medicaid, and commercial payer requirements
Support the implementation and enforcement of company policies and procedures
Process Improvement & Systems Optimization
Identify opportunities to improve workflows, reduce denials, and increase cash collections
Support system enhancements and optimization efforts
Collaborate cross-functionally to implement best practices and standardize processes participate in or lead process improvement initiatives
Reporting & Stakeholder Communication
Prepare and deliver regular reports on team performance, KPIs, and revenue cycle metrics
Provide insights and recommendations to leadership/stakeholders based on data analysis
Support client/customer reporting requirements and performance reviews
Project & Client Support
Serve as a project manager for statements of work (SOWs) and client implementations as needed
Participate in customer progress reviews and operational meetings
Ensure deliverables and timelines are met for assigned projects
Let's talk about Qualifications and Experience:
2+ years of experience in DME/HME revenue cycle management
Strong knowledge of Medicare, Medicaid, and commercial insurance billing and documentation requirements
Experience with Brightree or similar DME billing systems
Demonstrated leadership or supervisory experience in billing, collections, or customer service teams
Solid understanding of healthcare regulations and compliance standards
Proficiency in Microsoft Office (Excel, Word, Outlook) and database systems
Bachelor’s degree in healthcare administration, Business, or related field (or equivalent experience)
Proven track record of improving team performance and revenue cycle outcomes
We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.
At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current base range for this position is: $50,000 - $62,000
For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.
Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.