Apps Support Manager - Equities - Senior Vice President

The Apps Support Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

• Role / Position Overview :

  Citi is seeking a highly motivated candidate for the position of ‘Equities Cash Application Support Senior Manager' within our global support team located in the NY trading floor. The successful candidate will be responsible for supporting our suite of Equities Cash trading applications. The primary responsibility of the successful candidate will be to provide technical support and production management functions in line with the global support strategy, which will encompass managing a wide variety of issues ranging from business to technology problems.

  The role will be very hands-on. Our team specifically works very close with the development team, so we use a very investigative approach to problems as they arise. This individual will provide technical direction to fellow teammates. Additionally, the individual will be required to partner with teams in other countries/regions and as such strong communication skills will be required. The individual will form part of a globally aligned team that will provide an additional level of support to regional support teams that are based at/near the trading desks.

  Responsibilities:

• Own and provide L2 support for mission-critical & Equities Cash trading applications
• Work closely with the development, QA and business support teams, and the Equities business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements.  Ensure team delivers on these priorities and communicated progress effectively to all stakeholders.
• Provide technical application support, monitoring the applications and technical platform, answer queries via phone, e-mail and other communication mediums.
• This group provides the detailed knowledge of the applications and the upstream and downstream dependencies.  For example, they should be able to understand the application processes, database schema as an expert, but would not typically be expected to read and understand the application code.
• Perform appropriate problem-solving tasks before passing to another team with previously agreed upon format, logs, etc.
• When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved.
• Follow through to ensure each problem is resolved according to SLA.
• Effectively communicate issues and status updates with business support, regional colleagues, and development teams.
• Solid understanding of financial market protocols like FIX, and practical experience handling order and market data.
• Ability to prioritize multiple tasks, set goals, and meet deadlines in a fast-paced environment.
• Excellent communication skills with a demonstrable ability to present and grasp complex technical and business concepts.
• Preferred background in Markets Cash Trading or Market Making domains.

Qualifications:

+ Equities Support experience (8+ years minimum)

+ Trade floor support experience

+ FIX Protocol Knowledge

+ Python and Perl (the team supports applications built in Java as well)

+ Linux/Unix Shell Scripting

+ SQL database

+ Clear communication Skills

+ Passion to grow within prod support space

+ 10+ years of application support experience

+ Effectively share information with other support team members and with other technology teams

+ Ability to plan and organize workload

+ Ability to communicate appropriately to relevant stakeholder

+ Demonstrated analytical skills

• Education:

  •              Bachelor’s/University degree or equivalent experience.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location:

Jersey City New Jersey United States

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Primary Location Full Time Salary Range:

$176,720.00 - $265,080.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

May 05, 2026

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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