Apprentice, Distribution Solutions Tech Specialists

About the Role:

Grade Level (for internal use):

05

The Team:

S&P Global Market Intelligence is seeking a Product Support Engineer to join the Commercial’ Enterprise team in Hyderabad. The team partners with Datafeed Application Specialists and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the “Enterprise Solutions” and assessing the technical environment dynamics within client sites that may impact product performance.

The Impact:

You will be able to contribute to the team and company in a meaningful way. You will be integrated into a group with high expectations and can expect to have a meaningful impact. Your position as a Product Support Engineer is critical as it is the link between the end-user and our Enterprise products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Product Support Engineer is a consultant providing best and most efficient way for our clients to achieve quality results.  

What’s in it for you:

• Be part of the global enterprise product support team focused on implementing innovative client success.
• You will work with a global Data Feed application Specialists and Sales team responsible for enterprise products like Xpressfeed and API.
• This is the place to hone your existing database and developing skills while having the chance to become exposed to fresh and divergent technologies (e.g. SQL Server Analysis Services, Oracle, PostgreSQL).
• Grow and improve your skills by working on enterprise level products and new technologies

Responsibilities

• Be a Product specialist for the Distribution Solutions and provide in-depth technical assistance to clients.
• Assist in deployment and troubleshooting on-the-go.
• Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities.
• Help S&P Market Interlligence API clients and deliver best-in-class client experience.
• Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
• Work on creating complex SQL queries (MS SQL and ORACLE) to use our data and assist client with query tuning and performance improvements.
• Research and gain knowledge on the rapidly evolving product offerings.
• Assess the technical environment dynamics within the client sites that may impact product performance
• Involve in testing/user-acceptance tests of
  • New implementations
  • ‘Distribution Solutions’ applications with focus on pending modifications and fixes
• Maintain the local infrastructure which comprises of Database Servers (Oracle and Microsoft SQL Server) and Virtual Machines.

What We’re Looking For:

Basic Qualifications:

• Solid written and verbal communication skills
• Masters in Finance/ Business Analytics along with Bachelors/Masters’ degree in IT/Computers
• Good understanding on DBMS concepts.
• Good knowledge on at least one programming language like C#, Java, .NET, etc.,
• Quick learner and ability to grasp new technologies.
• Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
• Ability to keep pace with rapid changes in products.
• Willing to work in any 5-day shifts and longer night shifts.

Preferred Qualifications:

• Knowledge on RDBMS like MS SQL Server, Oracle, PostgreSQL.
• Good knowledge of financial statements and capital markets.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

 

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  
 
US Candidates Only: Know Your Rights: Workplace discrimination is illegal

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