Appointment Coordinator Team Leader

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Job Title:

Appointment Coordinator Team Leader

Cost Center:

301191028 Eau Claire-Appointments

Scheduled Weekly Hours:

40

Employee Type:

Regular

Work Shift:

See Job Description for detail (United States of America)

Job Description:

JOB SUMMARY

The Appointment Coordinator Team Lead serves as an initial contact for patients and customers, in-person and via telephone, and assists them in a manner consistent with Marshfield Clinic Health Systems’ customer service standards.  They assess the needs of the patients or customers to determine appropriate scheduling with health care providers within a time and sequence acceptable to the patient and customer’s needs and Clinic policy.  The Appointment Coordinator Team Lead acts as a resource and role model and demonstrates excellent problem-solving, interpersonal, and leadership skills.

JOB QUALIFICATIONS

EDUCATION

For positions requiring education beyond a high school diploma or equivalent, educational qualifications must be from an institution whose accreditation is recognized by the Council for Higher Education and Accreditation.

Minimum Required: None

Preferred/Optional: Completion of a Medical Terminology course. Graduate of a vocational technical Health Unit Coordinator Program, Medical Office Specialist, Medical Secretary.

EXPERIENCE 

Minimum Required: Excellent written and verbal communication skills.  Keyboard, computer, and telephone proficiency.  Six months’ previous experience in a healthcare facility to include direct patient contact or previous customer service experience.  Demonstrated leadership skills.

Preferred/Optional: Previous office leadership experience.

CERTIFICATIONS/LICENSES 

The following licensure(s), certification(s), registration(s), etc., are required for this position.  Licenses with restrictions are subject to review to determine if restrictions are substantially related to the position.

Minimum Required: None

Preferred/Optional: None

Marshfield Clinic Health System is committed to enriching the lives of others through accessible, affordable and compassionate healthcare.  Successful applicants will listen, serve and put the needs of patients and customers first.

Exclusion From Federal Programs: Employee may not at any time have been or be excluded from participation in any federally funded program, including Medicare and Medicaid.  This is a condition of employment.  Employee must immediately notify his/her manager or the Health System’s Compliance Officer if he/she is threatened with exclusion or becomes excluded from any federally funded program.

Marshfield Clinic Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.