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Division : Service & Support
Work location: Seoul, South Korea
Roles & Responsibilities
This position is for a Molecular Lab Application Specialist who will use their expertise in real-time PCR, nucleic acid preparation and sequencing technologies to support the Molecular Lab products. Your primary goal is to drive customer satisfaction and provide service and support related to Roche Molecular Lab products and instruments.
In addition, as a Roche Molecular Lab application specialist, he/she also provides services such as evaluation, education, and problem solving for products in the IVD market (virology, transplant, HPV, etc.) and the RUO market (digital PCR, qPCR, etc.)
1. Provide application service for users after installation of Roche Molecular Lab instruments and products.
Set Instrument and Item according to customer’s needs
Perform the evaluation & report
Conduct on-site operator training
2. Customers care and complaint handling
Respond to customer queries in a timely manner by visit or phone, email
Solve application / product problems promptly and completely.
Data claim and issue solving
Troubleshooting when an error occurs
3. Training for customers and distributors
User Seminar / training
Regular distributor staff training
4. Maintain/update product information promptly.
Instrument manual, package insert, product materials
Training materials
Qualifications
Bachelor's degree in Life/Biological Sciences, Molecular Biology, or a related discipline is required.
At least 1 years of customer service experience in the molecular IVD market or biotechnology or life science industry.
Good in English (especially in Writing and Reading)
Experience with molecular lab procedures, such as real time PCR, nucleic acid preparation and sequencing is preferred.
Customer Orientation & Relationship Management
Internal Cooperation & Coordination
Submission
자유 양식의 국/영문 이력서 및 국/영문 자기소개서 (하나의 MS Word 혹은 PDF 파일로 제출)
※ 이력서 상단에 반드시 현재 연봉과 희망 연봉을 표기하시기 바랍니다. 누락 시 이력서가 검토되지 않습니다.
※ 이력서 내 이메일 주소와 서류전형 지원 사이트의 입력하시는 이메일 주소를 반드시 동일하게 작성해주시기 바랍니다.
※ 국가보훈대상 및 장애인은 관련 서류 제출시 관련 법규에 의거 우대합니다.
※ 이력서에 개인민감정보 (신체적 조건, 출신 지역, 혼인 여부, 가족관계 등)는 기재하지 말아주십시오.
※ 입사 지원 서류에 허위 사실이 발견될 경우, 채용 확정 이후 라도 채용이 취소될 수 있습니다.
Process
서류 전형▶ 면접 전형 ▶ 종합 심사 ▶ 최종 합격 통지
※ 면접은 서류전형 합격자에 한해 개별 통보합니다.
※ 면접 일정 안내 및 조율을 위해 해외 번호(중국)로 연락이 갈 수 있는 점 미리 안내드립니다.
※채용이 유력한 후보자에 대해서 이력 검증 및 평판 조회, 건강검진 등의 종합심사를 진행하여 최종 합격자를 선정합니다.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.