At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.
As an Application Specialist NGS you will be responsible to drive commercial growth and ensure the successful implementation and optimization of NGS workflows at customer sites. Acting as a business-critical technical expert, you will provide comprehensive support throughout the entire customer journey—from pre-sales validations to post-sales onboarding and troubleshooting—to maximize customer satisfaction and cultivate long-term technical loyalty to Roche’s sequencing portfolio, including KAPA, FMI, and future SBX solutions.
About the opportunity:
Manage end-to-end technical implementation of NGS workflows (Library Prep, Enrichment, and Quality Control) at customer sites, leading validation protocols and delivering high-level training to ensure staff self-sufficiency and rapid go-live.
Partner with the Sales team to identify technical "pain points," deliver expert pitches to Lab Directors and Principal Investigators, and provide technical specifications for complex tenders, RFPs, and commercial proposals.
Serve as the primary technical escalation point for complex workflow failures, applying deep molecular biology and instrumentation expertise to resolve issues rapidly, prevent customer churn, and maintain technical loyalty.
Proactively monitor field performance to optimize protocols, collaborating with automation partners to enhance Roche NGS kit compatibility and increase laboratory efficiency and high-throughput capabilities.
Collaborate closely with Marketing and Business Development teams to execute campaigns, workshops, and product launches, ensuring Roche’s portfolio is effectively positioned in the market.
Work alongside Sales Leadership to provide technical insights that support pipeline management, accurate forecasting, and the development of effective pricing strategies for large-scale accounts.
Maintain regular communication and alignment with distributors (when applicable), ensuring technical consistency and high standards of service delivery across the territory.
Maintain accurate documentation of all field activities and customer feedback in CRM systems (Salesforce/Veeva) while consistently staying current with NGS publications and global clinical guidelines to uphold "expert status.
Who you are:
Bachelor’s or Master’s degree in Life Sciences (Biology, Biotechnology, Genetics, or related field).
3+ years of experience in genomics with a deep technical understanding of NGS workflows, applications and NGS instruments (Illumina, MGI) .
Proven track record in Oncology, Rare Disease, Microbiology, and/or Agrogenomics, with demonstrated success working alongside hospital labs, reference labs, academic institutions, or biotech companies.
Exceptional skills in technical communication, presentation, and consultation, with the ability to build scientific credibility and influence key decision-makers.
Proficiency in utilizing CRM tools (e.g., Salesforce) to manage technical cases, track field activities, and maintain accurate documentation.
Strong sense of urgency, accountability (ownership), and the ability to thrive in a fast-paced, innovative environment focused on high-quality delivery.
Exemplify Roche Leadership Commitments and VACC leadership (Visionary, Arquiteto, Catalisador, Coach) by acting as a system thinker with a growth mindset, entrepreneurial spirit, and an enabler mindset that leverages networks to drive strategic, customer-centric outcomes.
This is a field-based position requiring frequent travel (up to 50%) across the country. We are open to candidates residing anywhere within the national territory.
Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Sao Paulo. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.
A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let’s build a healthier future, together.
Roche is an Equal Opportunity Employer.