Job Description Summary
• Responsible for providing Instrument and application training to BD Bioscience customers for assigned territory (a state or group of states)
• To support the Regional Sales Team in identifying market opportunities and assisting to actualize market potential.
• Executing market development activities in alignment with national BD Bioscience marketing strategy in order to increase organizational productivity.
Job Description
Providing Application and Training Support
- The position is responsible for effecting Instrument and Applications training to customers for increased productivity
- To attend and timely resolve customer queries on BDB products and related applications.
- Inclined to learn and improve technical knowledge and skills on existing and new BD Bioscience products.
- Assist in training programs for Sales Managers and channel partners in the assigned territory for better understanding and positioning of BD products
Marketing and Sales support
- Co-ordinate and support awareness activities such as seminars, conferences, workshops etc in alignment with marketing strategy.
- Conduct routine product demonstrations to prospective customers for building value to positively impact sales and increased productivity.
- Support the sales team by making basic technical presentations in the assigned territory.
Monitor and report
- Prepare and provide report on technical support and progress made to the supervisor as required. Ensure timely submission of post-installation training and evaluation reports.
- Continuously track competitor activity and actively scan the market environment for developing trends and practices and emerging business opportunities.
- Tracking of customer feedback on product quality and escalating product issues to appropriate authority within the organization
Liaise
- Synergize and co-ordinate within business segments for timely and operationally lean delivery of on-site instrument training for a high level of customer satisfaction.
- Work in coordination with sales, service and other application associates towards achieving the business objectives.
- Support a culture of constructive feedback and continuous improvement within the organisation
Critical Challenges
- To ensure a high level of customer satisfaction and comfort level in using BDB products and applications
- Streamlined and effective delivery of marketing-aligned activities such as workshops, demonstrations, technical presentations etc
Contacts
Internal
- National Application Manager, BD Biosciences
- Senior Application Manager, BD Biosciences
- Application Manager, BD Biosciences
- Application Specialists & Application Scientist of other regions
- Regional Sales Manager – assigned territory
- Area sales managers / FSE – assigned territory
- Senior Business Managers Instrumentation & Reagents
- Sales Coordinators
- HR partner
External
- End users
- Channel Partners
Unique knowledge and skills
- Previous experience and demonstrated competence in flow cytometry and related applications (essential)
- Analytical problem solving
- Presentation and teaching skills
- Communication skills
- Computers and MS-Office based applications
- Fluency in written and oral English
COMPETENCIES:
Essential:
Living the Values
Demonstrate the behaviours that are the foundation for becoming a great Company- Great performance, great contribution, and great place to work:
- We accept personal responsibility
- We treat each other with respect
- We always seek to improve
- We do what is right
Customer Focus – Is flexible and nimble in keeping up with customer needs; is on the cutting edge of defining their next level of expectations, and working to exceed them.
- Is dedicated to establishing and meeting the needs and expectations of internal and external customers
- Gets first hand customer information and uses it for improvements in products and services
- Acts with the customer focus and interests in mind
- Establishes and maintains effective relationships with customers and gains their trust and respect
Action Oriented – Is agile and timely in making things happen.
- Demonstrates willingness and commitment to work hard;
- Not fearful of acting with a minimum of planning;
- Seizes more opportunities than others
- Takes action when needed.
Teamwork – Puts into practice values and behaviours that contribute to group effectiveness and performance, and the achievement of team objectives.
- Listens effectively (active listening);
- Constructively responds to point of view expressed by others;
- Gives others the benefit of the doubt;
- Provides support to those who need it;
- Recognises the interest and achievements of others.
Continuous and Versatile Learning
Proactively builds knowledge and skills of self and others, to increase value/contribution to the Company and to ensure personal and professional growth.
- Has the functional and technical knowledge and skills to do the job at a high level or accomplishment.
- Learns quickly when facing new problems; enjoys the challenge of unfamiliar tasks;
- A relentless learner who utilises diverse methods and opportunities to learn;
- Analyses both successes and failures for clues to improvement; learns from feedback/coaching
- Teaches others in order to support their continuous learning and to enhance won understanding
Desirable:
Process Effectiveness – Understands results that must be obtained and establishes efficient plans for self and/or others to achieve them; alert to opportunities to improve existing processes for accomplishing work and pursues them.
- Good at figuring out the processes necessary to get things done;
- Knows how to organise people and activities;
- Understands how to separate and combine tasks into efficient work flow;
- Knows what to measure and how to measure it;
- Can see opportunities for synergy and integration where others can’t;
- Can simplify complex processes; gets more out of fewer resources.
Priority Setting – Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Interpersonal Savvy – Relates well to all kinds of people, up, down, and sideways, inside and outside the organisation; builds appropriate rapport; listens; builds constructive and effective relationships; uses diplomacy and tact; truly values people; can diffuse even high-tension situations comfortably.
Required Skills
Optional Skills
.
Primary Work Location
IND Kolkata - Awfis Space Solutions
Additional Locations
Work Shift