Application Development Senior Analyst - HIH - Evernorth

NTRODUCTION TO EVERNORTH: 

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Position Overview

Application Development Senior Analyst – Oracle EBS ERP is responsible for ensuring the stability, efficiency, and compliance of enterprise applications across their lifecycle. This role supports both business and technology production operations, through performing coordinating fixes, maintaining architecture currency, and driving operational excellence. The position requires a strong understanding of application ecosystems, business processes, and regulatory requirements.

Responsibilities

            Application & Production Support

• Perform production fixes including troubleshooting with technology and business partners through solution implementation and validation.
• Coordinate with upstream/downstream systems for issue resolution, scheduling, and change notifications.
• Monitor job run times and tune performance to meet SLAs/OLAs.

Operational Performance

• Support daily/weekly/monthly/annual business processes requiring close collaboration between IT and business teams.
• Manage batch cycles, code promotions, and release implementations.
• Maintain application health checks and monitor reliability/availability.

Architecture & Efficiency

• Ensure architecture currency through updates and maintenance aligned with enterprise standards.
• Identify and implement automation opportunities to improve efficiency and reduce manual effort.
• Sunset obsolete jobs, reports, and applications following retention protocols.

Documentation & Knowledge Management

• Maintain system and process documentation including CMDB audits, SMTD reviews, system runbooks, and security diagrams.
• Update knowledge bases including process and procedures documentation to reflect current operational practices and technical configurations.

Vendor & Compliance Coordination

• Collaborate with software vendors to resolve hosted solution issues including patching, packaging, and firewall coordination.
• Respond to infrastructure and compliance surveys (e.g., CSCI, CMDB Security Profiles).
• Support legal/regulatory requirements including SOX testing, CIP remediation, and segregation of duties.

Project & Portfolio Support

• Provide support for strategic initiatives
• Maintain applications/code in response to technological changes (e.g. server upgrades, mainframe rationalization).
• Perform small enhancements as directed by business or leadership.

Disaster Recovery & Risk Management

• Conduct disaster recovery testing and ensure readiness of applications.
• Support CIP initiatives and Vulnerabilities Remediation.

Reporting & Communication

• Prepare and present operational status reports (e.g., MOR decks, WSRs) to leadership.
• Communicate production health, open issues, and improvement opportunities to stakeholders.

Other Duties as Assigned

• Perform additional responsibilities as required to support the team, department, or organization’s goals and initiatives.

Qualifications

Required Skills:

• 3-5 minimum years of experience in enterprise application development using Oracle EBS R12:
  • Strong experience in SQL*Plus, PL/SQL, UNIX Shell script, BI Publisher development
  • Strong knowledge of Oracle eBusiness Suite R12 Financial modules (GL/ AP/ FA/ CM)
  • Experience in Financial Accounting Hub/ AHCS would be a plus.
  • Experience in integrations with Concur, Ariba and Vertex would be a plus.
  • Experience in implementation/ support of a global environment involving multiple operating units, currencies and localizations is preferred.
  • Knowledge of Oracle Fusion Cloud ERP and Oracle Integration Cloud (OIC) would be a plus.

• Understanding of corporate business processes, including fundamental finance concepts as well as forecasting and budgeting cycles, and corporate reporting requirements
• Proven experience in application support, production operations, and IT-business coordination; including experience developing applications under an onshore-offshore model.
• Strong understanding of upstream/downstream integrations between mainframe, Oracle, and distributed services.
• Experience with job scheduling tools, monitoring systems, and automation platforms.
• Knowledge of industry standard source control systems
• Strong analytical and problem-solving skills with a focus on root cause analysis and long-term fixes.
• Familiarity with regulatory compliance frameworks (SOX, CIP).
• Experience with job scheduling tools, monitoring systems, and automation platforms.
• Excellent communication (written & verbal), attention to detail, and documentation skills with the ability to interact with all levels of the organization. 
• Strong interpersonal/relationship management skills. 
• Strong time management skills. 

Required Experience & Education: 

• 3-5 years minimum of experience working in production support. 
• College degree (Bachelor) in related technical/business areas or equivalent work experience. 
• Microsoft certifications

Desired Experience:  

• Experience with Accounting and Finance applications

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services