About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Education:
Bachelor’s degree in Software Engineering, Information Systems, Business, or equivalent
Experience:
Minimum of 3 - 5 years of ServiceNow implementation experience in large complex environments is required, preferably with ServiceNow HRSD.
Required Qualifications:
Experience with designing and developing ServiceNow workflows
Foundational ServiceNow technical skills - UI Policies, UI Macros, UI Pages, Client Scripts, Script Includes, Business Rules, Performance Analytics, Reporting & Dashboards, email notification, ACL’s, Import Sets, Transform Maps, and Update sets
Managing risk & compliance in SNOW - ServiceNow GRC/ IRM, Privacy Mgmt.
Managing Legal workflows - ServiceNow Legal service delivery
Managing project workflows - ServiceNow Project portfolio mgmt./ Agile Development 2.0
Exposure on CLM tools like confluence
Good understanding of ServiceNow architecture and best practices
Knowledge and experience with JavaScript, JSON, REST, and SOAP
Knowledge and support of ServiceNow upgrade process
Proficient in Agile development and all phases of the Application Development Lifecycle
Experience with software development support tools (e.g. Jira, Rally, etc.)
Certified ServiceNow System Administrator (CSA).
Preferred Qualifications:
ServiceNow Certified Implementation Specialist (any one or more areas, e.g., ITSM, HRSD, CSM, etc.)
ITIL and DevOps experience and certification
Master’s degree – MBA / MCA / Master’s in Software Engineering.
This position will:
Participate in the full lifecycle of Application Management, including system enhancements, support, and maintenance, in adherence to service level agreements
Work on incident management activities like incident logging, triage, tracking, and resolution on a severity basis, and problem management activities of root cause analysis and error handling.
Excellent analytical and communication skills.
Work independently and as part of a team with colleagues at all levels.
Prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution
Must be self-directed and able to manage competing priorities and proactively communicate when conflicts arise.
Interact with business stakeholders regularly through meetings, video/teleconferences, and email to understand business processes and business problems.
Identify best practices and implement them in engagements.
Responsibilities:
Work on various contract lifecycle management tools.
Create user stories to document requirements.
Review existing user stories to understand requirements and technical architecture documentation for solution.
Support integrations leveraging point-to-point interfaces, Web Services (REST / SOAP), file-based transfers, etc.
Configure less complex components of the ServiceNow HRSD solution to meet identified business requirements, process guides, and user stories
Provide configuration options to meet specific requirements identifying respective pros and cons for each option
Ensure that ServiceNow standard practices are utilized for all configurations and customizations
Provide insight and expertise into the ServiceNow HRSD configurations and custom application development.
Responsible for unit testing and end-to-end testing of the fix-related defects and/or enhancements through final deployment across sub-production and production environments.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.