Job Description:
Role:
· Issue Investigation & Resolution
· Incident Management
· User Support & Communication
· Technical Tasks
· Continuous Improvement
Responsibilities:
· Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
· Reproduce issues in test/staging environments to identify bugs or misconfigurations.
· Conduct detailed log analysis, SQL/database checks, and API validation.
· Classify and prioritize incidents based on severity and business impact.
· Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
· Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
· Communicate with business users or clients to gather additional information when needed.
· Provide workarounds or solutions while permanent fixes are being developed.
· Maintain knowledge base and support documentation.
· Prepare scripts or SQL queries to validate data or resolve issues.
· Perform basic configuration changes or updates in non-production environments.
· Conduct release verification and smoke testing after deployments.
· Analyze recurring issues to suggest long-term fixes or enhancements.
· Provide feedback to development/QA teams to improve application stability and usability.
Requirements:
· Technical Skills:
· Good understanding of various technologies
· Experience with web application (e.g., client/server, REST APIs) or integration
· Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
· Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
· Soft Skills:
· Strong analytical and problem-solving skills.
· Excellent communication and documentation abilities.
· Ability to work independently and under pressure.
· Communication: Slack, Microsoft Teams, Email
· Code/CI: Git, Jenkins, GitHub Actions
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
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