Equifax is seeking a driven Connector Support Consultant to manage ongoing contractual relationships and operational delivery for our Mid-Tier Connectors. Operating independently, you will serve as the primary point of contact for day-to-day service delivery, customer onboarding, and overall client satisfaction.
This role requires a proactive account management model focused on two primary areas: protecting existing revenue by supporting account goals, and identifying new revenue through new connector implementations and product additions.
What you’ll do
- Connector Vetting & Onboarding: Manage the end-to-end vetting process for both non-mortgage and mortgage connectors. This includes facilitating Non-Disclosure Agreements (NDAs), overseeing Network Equipment Questionnaire (NEQ) submissions, and navigating risk assessments to ensure compliance before contracts are issued.
- Account Management & Segmentation: Execute communication strategies based on connector segmentation (A, B, and C accounts) to drive growth and ensure retention. Manage product and platform modifications, track new product revenue, and establish transition plans with the Strategic Connector Team.
- Internal Coordination & Support: Act as the intermediary between the customer, Legal, Risk, and Technical Migration teams during contract negotiations and API coding demos. Maintain Salesforce/Quip submissions, assign Vendor IDs, and support annual risk assessments.
- Issue Resolution: Address client questions, resolve complex operational or technical problems, and escalate issues through the proper internal support channels.
What experience you need
- University Bachelor´s degree. (required)
- 5+ years experience in account management, project management, or client delivery within a highly regulated industry (e.g., FinTech, Credit Reporting, or Financial Services).
- Working knowledge of the Google / Microsoft Office suite.
- Proven track record of managing a high-value portfolio, with the ability to balance retention strategies alongside revenue growth through cross-selling and product expansion.
- Demonstrated experience leading end-to-end onboarding or integration lifecycles, specifically navigating multi-layered risk, legal, and compliance frameworks.
- Ability to confidently bridge the gap between technical teams and business stakeholders, including facilitating API discussions, data workflows, and technical migration demos.
- Strong capability to navigate and influence internal matrixed teams (Legal, Risk, Security) to expedite contract negotiations and resolve delivery bottlenecks.
- English proficiency B2
- Flexibility to work extended hours and be on-call as required by the business, particularly during critical periods such as project deadlines, month-end, and quarterly closings.
Additional Requirements for Internal Candidates:
- Must have a minimum of one year of tenure in their current position.
- No active disciplinary actions within the last three months prior to and during the recruitment process.
- Must not be on a Performance Improvement Plan (PIP).
What could set you apart
- Process Optimization: Experience identifying and implementing process improvements that reduced onboarding cycle times or improved client satisfaction scores.
- Financial & Contractual Fluency: Prior experience with complex contract administration, revenue recognition, or project-based billing within a B2B environment.
- Industry Expertise: Specific knowledge of the mortgage or non-mortgage lending ecosystem and the role of "Connectors" or third-party data integrators.
- Mentorship: Experience acting as a subject matter expert or mentor to junior consultants or support staff.
Primary Location:
CRI-Sabana
Function:
Function - Fulfillment / Operations
Schedule:
Full time