APAC Workplace Experience Manager

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Title: APAC Workplace experience Manager
Department: WPM
Location: Shanghai
Reports To: Regional Account Director
Employment Type: Full-Time

Role Overview

The APAC Workplace experience Manager plays a pivotal role in shaping the daily experience of Clients’ employees across the region by delivering exceptional onsite hospitality services and driving continuous improvements in workplace experience. This role combines operational excellence in hospitality with strategic input into workplace design, culture, and employee engagement initiatives. The ideal candidate will bring a service-oriented mindset from the hospitality, luxury retail, or premium coworking sectors and translate it into a corporate environment.

Key Responsibilities

• Onsite Hospitality Program Execution:

Manage and oversee daily hospitality operations at key APAC sites, including concierge services, café/pantry management, event support, and guest reception. Ensure consistent delivery of high-quality, brand-aligned hospitality experiences that reflect Client’s values and culture. Coordinate with vendors, caterers, and facility partners to maintain service standards and resolve issues promptly.

• Workplace Experience Enhancement:

Gather employee feedback through surveys, focus groups, and observation to identify opportunities for improving the physical and cultural workplace environment. Collaborate with regional and global Workplace Experience, Real Estate, and HR teams to implement initiatives that boost engagement, well-being, and inclusivity. Support the rollout of new workplace concepts, hybrid work enablers, and community-building activities (e.g., wellness programs, cultural celebrations, sustainability drives).

• Community Building & Culture Stewardship:

Act as a local ambassador for Client’s workplace culture, fostering a sense of belonging and connection among employees. Organize and support internal events that strengthen cross-functional collaboration and team spirit. Promote responsible resource use and sustainability practices within daily operations.

• Operational Excellence & Compliance:

Monitor service performance metrics and budgets; recommend cost-effective improvements without compromising quality. Ensure all hospitality and workplace activities comply with local health, safety, and data privacy regulations.

Qualifications & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum 5 years of professional experience in hospitality, luxury service environments (e.g., hotels, premium coworking spaces, corporate concierge services), or similar client-facing roles.
• Proven track record in managing multi-site operations or regional programs is highly desirable.
• Strong understanding of customer experience principles and service design.
• Excellent interpersonal, communication, and stakeholder management skills.
• Proficiency in English; additional APAC languages (e.g., Mandarin, Japanese, Korean) are a plus.
• Comfortable working in a matrixed, international organization with diverse cultural contexts.
• Tech-savvy with experience using workplace experience platforms or digital feedback tools is advantageous.

What We Offer

• A purpose-driven role at the intersection of people, place, and culture.
• Opportunity to shape the future of work across a leading multinational in APAC.
• Collaborative, innovative, and inclusive work environment.
• Competitive compensation and benefits package.

Location:

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement and Supplemental Privacy Statement for Individuals in China.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.