30 Acanthus Street Darra Queensland 4076
About Us. We’re Here to Move the World Forward.
Valmont impacts millions of people around the world every day, yet they might not realize the many ways. Our technology is helping feed the growing population, supplying the world with more reliable energy and access to renewables, enhancing connectivity in remote and urban locations to create a sustainable future and so much more. Simply put, Valmont is advancing agricultural productivity and reimagining vital infrastructure to make life better.
The Impact You’ll Make
We are currently seeking an experienced Service Technician ANZ to join our QLD site in Darra on a full-time basis.
Reporting to the Service and Training Manager, this role is responsible for overseeing and delivering technical support, dealer training, equipment inspections, and warranty and breakdown repairs for Valley dealers and end users.
This is a hands-on customer and dealer facing role, with travel to customer sites to install, inspect, repair and maintain equipment.
What you’ll do:
Serve as the primary point of contact for technical inquiries and support requests from customers in Australia, New Zealand and some support to Southeast Asia.
Main point of contact and subject matter expert for technology enquires and service requirements, both for hardware and software products.
Conduct on-site diagnostics to identify and resolve technical issues promptly and effectively.
Collaborate with customers and dealers to understand the end user operational requirements and provide tailored solutions.
Maintain accurate and up-to-date records of service activities using CRM systems, including service reports, parts usage, and customer communication.
Provide remote assistance to customers, guiding them through troubleshooting procedures and resolving issues promptly.
Document and communicate technical solutions clearly and comprehensively.
Manage warranty claims and provide feedback to the product management team, to enhance the product offering.
Conduct training sessions for customers and internal teams on equipment operation, maintenance, and troubleshooting procedures.
What You’ll Bring
You will come from an irrigation/agriculture background with strong technical knowledge of systems, pumps, center pivots, filtration and other irrigation systems. Ideally you’ll hold qualifications relating to Electrical or Electrical Engineering, with a strong mechanical aptitude in order to provide efficient hands on technical support and solutions to our customers.
You’ll also have;
Ability to communicate and present in an effective and engaging manner with customers and employees at all levels.
Pro-active attitude and capable of coordinating projects and multi-functional teams.
Demonstrated success in providing efficient technical support and solutions to customers.
Proven ability to operate autonomously with sound decision making capabilities and able to effectively prioritise critical activities.
Join a Fortune 1000 company that respects hard work, honours diversity and invests in our employees as we focus on creating the world of tomorrow, today. We are the modern workforce. Are you ready to move the world forward? Apply now.
All successful applicants will be required to undergo pre-employment checks including a medical.
Valmont is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, creed, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status, disability or any other characteristic protected under applicable law.