Job Description
Imagine yourself…
Owning your ambition and fueling your career growth.
Thriving in a supportive team environment that inspires you to strive for excellence.
Collaborating with a vibrant, diverse, global team.
At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.
Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us
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We offer:
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Reporting to the Customer Success Manager, the Customer Service Representative is responsible for working collaboratively with the Water Quality team to process and manage sales orders and customer support – e.g. answer telephone and provide a friendly and responsive service to Customers placing orders and making enquiries. The ideal candidate is energetic, passionate in serving every customer and has good experience in managing customer relationship.
This position is part of the Operations Team located Malaysia remotely
In this role, a typical day will look like:
The Customer Service Administrator is responsible for working collaboratively with the Water Quality team to process and manage sales orders and customer support – e.g. answer telephone and provide a friendly and responsive service to Customers placing orders and making enquiries. The ideal candidate is energetic, passionate in serving every customer and has good experience in managing customer relationship.
This position is part of the Operations Team located Malaysia remotely.
In this role, a typical day will look like:
Handle incoming calls, emails, and chat messages from customers, addressing their questions and concerns promptly and professionally.
Investigate and resolve customer complaints or issues, ensuring a satisfactory resolution while maintaining a positive customer experience.
Assist customers with placing orders, processing returns, and handling any related transactions.
Maintain accurate and up-to-date customer records in our database, ensuring all interactions are documented.
Work closely with other departments, such as sales and technical support, to resolve complex issues and provide comprehensive solutions.
Liaise with Supply Chain department to ensure accurate information is provided on product availability, dispatch dates and shipping status.
The essential requirements of the job include:
Education – bachelor’s degree or Diploma in a business related or science discipline
Work experience: 2-3 years’ customer service/support experience in a commercial (preferably B2B/multinational) organization
Proficiency with CRM tools like Salesforce/Oracle/SAP a plus
Excellent written and verbal communication skills in English
Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.