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Ancillary Access Representative (PRN)101 Truman Medical CenterShift: Weekdays | Day Shift (7:00 AM – 5:00 PM) | As Needed
Are you the kind of person who thrives in a fast-paced healthcare setting and enjoys helping people feel welcome, informed, and taken care of? If so, we’d love to have you on our team as an Ancillary Access Representative (AAR) — a vital part of our front-line patient access experience!
What You'll Do:
As an AAR, you’ll wear many hats and play a key role in the patient journey. From registration and scheduling to insurance verification and order activation, you’ll be a key player in making sure everything runs smoothly from the very first interaction.
This position is fully cross-functional, meaning you’ll get hands-on experience in all areas of patient access — no two days are exactly the same!
Your day-to-day may include:
Performing inpatient and outpatient registrations with accuracy and care
Helping patients meet financial requirements and navigating insurance processes
Answering questions and providing info to patients, families, and other hospital users
Communicating with clinical and service teams to support smooth patient flow
Scheduling and activating orders as needed
Keeping the focus on outstanding customer service at every turn
Minimum Requirements:
✔ High school diploma or equivalent
✔ Previous experience as a Patient Access Representative or Scheduling Rep
✔ Excellent verbal and written communication skills
✔ Strong attention to detail and accuracy
✔ Ability to analyze information, solve problems, and handle sensitive inquiries with professionalism
✔ Comfortable reading and interpreting clinical, financial, and legal documents
✔ Basic computer and keyboarding skills
Bonus Points (Preferred Qualifications):
2+ years of experience in a patient-facing role
Working knowledge of medical terminology
Insurance verification and prior authorization experience
Bilingual (especially Spanish-speaking) is a huge plus!
Why You’ll Love It Here:
You’ll be part of a supportive, patient-centered team
You’ll make a real impact on someone’s care journey—starting with their first hello
You’ll get hands-on experience in multiple areas of patient access, growing your skills and confidence
Ready to jump in and help us make healthcare more welcoming and efficient? Apply today!