Analyst Sr Lead, Product Technical Support

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

The Managed Services Senior Lead Analyst position within Client Experience is a full time, hybrid position with onsite hours on Tues, Wed and Thursday in the FIS Jacksonville office during core market hours of 8 am to 5 pm EST.

The analyst performs day-to-day assessment of functional issues and fields inquiries by both  external and internal clients related to multiple FIS platforms.  This position supports Capital Markets and Banking.

Current and future sponsorship are not available for this position

About the team:

The Client Experience team has extensive knowledge of products that constitute our FIS Solutions.  This team is comprised of various positions and responsibilities that are all client focused.  We are passionate about providing our clients with exceptional service and fostering a collaborative partnership.

What you will be doing:

In this role, you will be responsible for:

• Identification and validation of reported issues
• Prioritization and escalation of open items
• Research and resolution of issues
• Status of projects
• Coordination with internal teams as necessary
• Information regarding product functionality
• General client communication

What you bring:

• A Bachelor’s degree (or equivalent work experience) in Finance/Economics/Accounting or MIS/IT/CIS or Engineering.
• Strong Interest in Capital Markets / Securities Processing workflows and software development.
• Excellent communication, analytical and customer service skills.
• Dynamic and energetic personality with entrepreneurial spirit.
• Excellent interpersonal and organizational skills (team player).
• Ability to absorb new concepts quickly, think independently, and demonstrate keen problem-solving ability.
• Ability to convey/communicate complex concepts in a clear and understandable format.
• Proficiency in all Microsoft Office applications.
• Ability to multitask and prioritize workload with minimal supervision.

Added Bonus if you have:

• Banking background (credit risk or commercial lending experience).
• Support background with experience working with users and troubleshooting issues.
• Client relationship management skills

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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