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The Investment Application Support team at OMERS Data and Technology (D&T) is responsible for providing technical support and solutions for the investment applications used by OMERS Capital Markets. The team works closely with the business users, vendors, and internal IT teams to ensure the availability, performance, and functionality of the applications. The team also participates in projects related to application upgrades, enhancements, and integrations.
Responsibilities
Perform application maintenance tasks, such as patching, configuration, and testing.
Collaborate with the business users, vendors, and internal IT teams to troubleshoot and resolve issues, and to implement changes and enhancements.
Document and maintain the application support processes, procedures, and knowledge base.
Participate in projects related to application upgrades, enhancements, and integrations, and provide input on the design, testing, deployment, and on-going support of the solutions.
Adhere to the IT policies, standards, and best practices, and ensure compliance with the regulatory and audit requirements.
Onboard new applications through legal, procurement, testing, implementation and support
Manage OMERS Capital Markets (OCM) and Capital Markets Finance (CMF) SharePoints
Manage all banking portals for OMERS
Manage all external investments applications and service bureaus
Work with procurement and legal for contract renewals
Manage day-to-day support of OCM and CMF users
Onboarding and offboarding of OCM and CMF users
Manage escalations on behalf of OCM and CMF to D&T and vendors
Work with procurement to procure new hardware including testing and ensuring we are getting what we need
Represent OCM and CMF interests in larger D&T meetings such as the change meetings
Manage vendor infrastructure on-site (i.e. BT Radianz & Bloomberg)
Manage OCM annual ARS and HA tests
Manage OCM hardware and investment application licenses
Central point of contact for our vendors
Single point of contact for OCM/CMF and D&T
Single point of contact for our vendors and Service Bureaus
Ensure OCM needs are met when doing renovations (including moves to new offices)
Work with Platform Engineering team to package OCM applications
Snowflake user management
To succeed in this role:
University or College degree, Computer Science, Information Technology, Engineering or Mathematics is a plus, other programs will be considered
2-5 years of experience providing support to high-demand users in a fast-paced environment
Familiarity with investments industry terminology, base understanding of capital markets and trading floor technology is a strong plus
Strong knowledge of Windows and Microsoft Office products
Working knowledge and understanding of various network architecture components (i.e. TCPIP, Windows Domains and Active Directory concepts, DNS servers, switches, routers, print servers, etc.)
Analytical and problem-solving skills to resolve technical issues and recommend solutions
Excellent interpersonal and communication (oral and written) skills to deal with users of varying levels of technology expertise
Organizational skills to prioritize work and track the status of multiple activities
Be an excellent team player
We believe that time together in the office is important for OMERS and Oxford, the strength of our employees, and the work we do for our pension members. In delivering on our pension promise, keeping us connected to our work and each other, our flexible hybrid work guideline requires teams to come in to the office 4-5 days per week.
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.