Analyst, Regulatory Operations Support

Analyst, Regulatory Operations

About Carvana
At Carvana, we’re changing the way people buy and sell cars. With an ambitious vision and a fundamentally different approach designed to be fun, fast, and fair, Carvana became the fastest-growing automotive retailer in history. We expanded nationally, went public on the New York Stock Exchange, sold our 1 millionth car, and reached the Fortune 500, all in just eight years. 

Today, with 4 million retail customers and counting, Carvana is both the fastest-growing and the most profitable public automotive retailer, and we’re just getting started. We continue to raise the bar for our customers as we tackle the enormous opportunity still ahead in the largest consumer vertical.  

Working here means being part of a team that embraces change, celebrates creative problem solving, and always strives to be better. At Carvana, you’ll have the opportunity to take on meaningful challenges, learn quickly, and help shape the future of automotive retail. If you’re driven to grow and make an impact as part of a collaborative team, you’ll fit right in. Learn more about what it’s like to work here from the people that already do. 

About the team and position
Carvana is seeking an analytical individual to assist us in creating and maintaining compliant processes for teams across the organization. This individual possesses outstanding investigative process and problem-solving skills with the ability to present actionable solutions.  Our ideal candidate would have a passion for process improvement,  an eye for detail and a thorough knowledge of industry standards.

This is a fully on-site position, Monday through Friday, at our corporate HQ in Tempe, Arizona.

What you’ll be doing 

• Act as the primary point of contact and subject matter expert for a specific group of states, serving as the go-to resource for dealership-related questions and issues.
• Conduct in-depth research on state-specific rules, regulations, forms, and fees, ensuring that all internal resources are accurate and up to date.
• Work directly with internal business partners to address escalations and maintain positive working relationships.
• Lead or participate in various projects, managing multiple tasks and prioritizing effectively to meet deadlines.
• Utilize software systems like Jira and Google Suite to track work, manage projects, and collaborate seamlessly with team members.
• Provide clear and concise updates to senior leadership on key regulatory changes and their potential impact on our operations.
• Serve as a liaison between internal teams.
• Identify and investigate issues that require follow-up, and recommend solutions to mitigate risk and ensure adherence to state rules.
• Consistently operate with the intent to reduce legal risk while maintaining a positive reputation for Carvana.
• Other responsibilities as assigned

What you should have/know

• 2+  years of experience with quality control, regulatory or compliance operations. 
• High School Diploma, GED, or equivalent education required.
• Bachelor’s Degree preferred
• Excellent attention to detail to ensure all aspects of the department are meeting legal standards.
• The ability to work collaboratively and cross-functionally with different teams and stakeholders.
• Ability to prioritize/re-prioritize multiple projects and/or deadlines in a fast-paced and constantly shifting work environment on short notice.
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves.
• Appetite for self-initiation to pre-emptively research issues on the company’s horizon.
• Strong background in problem-solving and continuous improvement processes.
• Knowledge, understanding, and application of principles, concepts and practices of government regulations and standards is preferred.
• Lover of dashboards, data, and metrics and comfortable using Google Suite, Jira and Wrike 

Don't Meet 100% of the Qualifications?
At Carvana, we value diverse backgrounds and experiences. We encourage you to apply even if your experience doesn't fit every single bullet point. Give it a shot—we'd love to hear from you!

What we’ll offer in return

• Full-Time position with a competitive salary
• Medical, Dental, and Vision benefits.
• 401K with company match.
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more.
• A great wellness program to keep you healthy and happy both physically and mentally.
• Access to opportunities to expand your skill set and share your knowledge with others across the organization.
• A company culture focused on high performance and bar-raising, with vast opportunity to learn and grow.

Other requirements

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

• Must be able to read, write, speak, and understand English.

Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

Legal stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  Carvana also prohibits harassment of applicants or employees based on any of these protected categories.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.