Analyst, Payroll Specialist (Fixed Term Contract)

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

What you'll do:

As a Analyst, Payroll Specialist (Fixed Term Contract) at MUFG in Manila, you will immerse yourself in a multifaceted role that blends hands-on payroll administration with broader HR responsibilities. Your day-to-day activities will involve responding promptly to employee queries, managing end-to-end employee lifecycle events such as leave requests or contract changes, supporting internal audits, and driving process enhancements. You will collaborate closely with colleagues across different HR disciplines—such as Performance, Rewards, and Benefits, HR Business Partnering, or Mobility—to deliver seamless service. By coaching others on best practices in Workday usage and maintaining meticulous records, you will help foster an environment where every stakeholder feels supported. Your ability to handle sensitive issues with discretion while keeping abreast of regulatory changes will be key to your success. This is an opportunity to make a tangible difference in how people experience their workplace while developing your own skills within one of the world’s leading financial institutions.

• Provide Tier 1 level support to all employees and stakeholders by managing HR inquiries with accuracy, sensitivity, and a client-focused approach.
• Create, assign, escalate, and resolve cases in line with standard operating procedures while building trusted relationships to ensure effective issue resolution.
• Act as the main point of contact for Payroll and Compensation and Benefits cases by offering guidance on matters such as payroll-related matters, benefits, time-keeping, long-term absences, flexible working requests, and more.
• Support internal and external HR audits by ensuring documentation is complete, accurate, and compliant with company policies and legal requirements.
• Oversee document management processes by maintaining up-to-date personnel records for all employees.
• Support various HR projects by providing input on business requirements and operational readiness as well as collaborating with other Centers of Excellence such as Payroll and Benefits.
• Coach managers and employees on using self-service tools like Workday while educating them on relevant processes through user guides and direct support.
• Maintain a central repository for all HR Shared Services processes by documenting changes clearly and communicating updates across the team.
• Investigate complex customer escalations or complaints from within your aligned business area or junior members of the team to ensure timely resolution.

What you bring:

To excel as a Analyst, Payroll Specialist (Fixed Term Contract) at MUFG, you will bring not only technical expertise but also strong interpersonal qualities that enable you to thrive in a collaborative environment. Your background should include substantial experience in generalist HR roles—ideally within shared service centres—where you have advised managers according to policy frameworks while balancing risk with opportunity. Familiarity with modern case management systems like Workday will allow you to navigate complex queries efficiently. Your keen awareness of current employment legislation ensures compliance at every step; meanwhile your analytical mindset supports both routine payroll tasks and larger process improvement initiatives. You are adept at building trust through clear communication—whether coaching colleagues on new systems or resolving sensitive ER cases—and your professionalism underpins everything you do. Above all else, your commitment to continuous learning means you are always ready to adapt as regulations evolve or new challenges arise.

• A degree in Business Administration, Human Resources or a related field—or equivalent work experience demonstrating strong foundational knowledge.
• Professional certification such as SHRM-CP or HRCI-PHR is highly desirable for demonstrating your commitment to best practice standards.
• Proven experience handling generalist HR functions including advisory roles within shared service centre environments where influencing skills are essential.
• Familiarity with payroll systems and HR platforms such as Workday, ServiceNow, Salesforce, or similar case management tools.
• Proficiency in Outlook, Excel, PowerPoint, Teams, and SharePoint for daily operations and reporting.
• Solid knowledge of local payroll processes and mandatory government benefits.
• Demonstrated understanding of employment legislation (including HIPPA), banking regulations, data privacy requirements and their impact on employment practices.
• Process mapping skills coupled with proven ability to suggest or implement process improvements that drive efficiency within the HR Team for Payroll and C&B.
• Strong literacy and numeracy sufficient for complex letter writing, statistical analysis of performance data and detailed calculations required for payroll processing.
• Excellent interpersonal communication skills enabling you to inform sensitively across all levels while maintaining confidentiality at every stage.
• Ability to prioritise workload effectively when managing projects or responsibilities simultaneously without compromising attention to detail.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.