The Operations Analyst will be responsible for analyzing data from the full operational funnel, including operations, guest experience, people, and real estate development for a hospitality company. Identifying data-driven decision opportunities, and operational process improvements that deliver increased revenue and/or cost savings across multiple organizations will be key responsibilities. This role will focus on conducting operational performance analysis, utilizing data science models to deliver new insights and strategy, supporting development of restaurant focused and Executive level dashboards, and collaborating with a significant amount of cross-functional teams to optimize business processes and enhance operational efficiency.
*This position is required onsite 4 days per week, typically Monday- Thursday.
RESPONSIBILITIES
Operations & Franchise Performance Analytics - Analyze restaurant operations data; partner with Franchisee Business Consultants to support franchisee performance reviews, territory insights, and operator decision-making; deliver ad hoc and proactive insights.
Dashboarding & Reporting- Support building, maintaining, and evolving dashboards and recurring reporting using Power BI and SQL; ensure clear interpretation, storytelling, and actionability of metrics
Real Estate & Development Analytics - Support real estate and development initiatives through site performance analysis, post-open evaluations, remodel insights, and market-level performance trends.
Process Improvement & Cross‑Functional Partnership - Identify inefficiencies, recommend process improvements or automation, and collaborate with Operations, Development, Finance, IT, and Analytics partners to deliver end‑to‑end solutions
EDUCATION QUALIFICATIONS
Minimum: 4 yr degree in Business Administration, Data Analytics, Data Science, Statistics, Mathematics, or related field
Preferred: MBA, Master's degree in Business Analytics, MS in Statistics, or related field
EXPERIENCE QUALIFICATION
Minimum: 1+ yrs of experience in operations analytics, business analytics, or related analytical roles
- Experience delivering insights and recommendations to multiple stakeholders is required
- Previous experience with data visualization tools, especially Power BI, is a plus
- Proficiency in Microsoft Excel (formulas, pivot tables) is required
- Experience with SQL and database query tools is a plus
REQUIRED KNOWLEDGE, SKILLS or ABILITIES
• Demonstrated ability to apply structured, critical reasoning to ambiguous business questions—framing problems, testing assumptions, and translating analysis into clear, actionable recommendations
• Naturally data curious —proactively exploring trends, anomalies, and root causes beyond the initial request to deepen understanding and improve recommendations
• Knowledge of SQL for data extraction and manipulation from relational databases
• Comfortable making recommendations with imperfect or incomplete data.
• Excellent communication skills with ability to present findings to both technical and non-technical audiences
• Strong attention to detail with ability to manage multiple projects simultaneously and meet deadlines
• Personal integrity, humility, an appreciation for the power of true teamwork
• Brings a strong sense of accountability, is eager to contribute beyond core responsibilities, and views new challenges as opportunities to learn and grow