Job Description
We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?
About the role:
Interact daily with clients to address their questions and respond to client issues and requests. Performing functional investigations and communicating back the results of the investigation to the client. Collaborating with cross functional teams to plan remediation and resolution of internal/external issues. Leading meetings with clients to discuss expectations and maintain client relationships.
About the team:
The Adaptiv CX team supports the Adaptiv solution for a global client base and handles all client interactions with regards to the support of the product. The team investigates and troubleshoots issues which impact customers and identifies/validates bugs in the software.
What you will be doing:
· Provides in-depth product support to FIS clients by resolving incoming inquiries.
· Responds to customer product inquiries via telephone or email.
· Uses interpersonal skills and product knowledge to respond to daily Client-facing activities.
· Resolves customer concerns raised for their software solutions which may be hosted by the client or by FIS.
· Troubleshoots problems with malfunctioning software applications and recommends corrective action or reaches out internally within the group for resolution.
· Recreates client issues in test environments.
· Must be flexible to work rotating shift hours. Additional paid shifts may be available on weekends/holidays.
· Documents client information and recurring technical issues to support product quality programs and product development.
What you bring:
· Knowledge of the business goals, objectives, and business operations for the appropriate FIS organization
· Bachelor’s degree in computer science, Math, Physics, Engineering or other related degree
· 2-4 years of work experience
· Knowledge of SQL desired
· Strong analytical skills
· Organizational and time management skills required
· Self-starter with proven ability to work independently
· Extremely comfortable working with computers and a variety of applications
Added Bonus if you have:
· Interest or knowledge of financial risk
· Experience in programming languages like C# and Delphi
· Knowledge in programming, business analysis or implementation of software products
What we offer you:
· A competitive salary and benefits
· A variety of career development tools, resources, and opportunities
· Paid time off to support charities to give back to your community
· A fantastic range of benefits designed to help support your lifestyle and wellbeing
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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