Who we are?
Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.
We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.
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Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg
Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all
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How will you do it?
Communicating by phone with customers asking reason of payment delay and requesting them to pay
Order a list of all active customers, format, and make it ready for initiating calls
Always be proactive in fulfilling customer needs such as invoice copies, statement of accounts etc.
Ensure the agreed procedures are kept up to date and adhered diligently
Follow in-bound and out-bound call etiquettes and maintain utmost professionalism while customer conversations
Maintain call logs and collections notes for an efficient audit trial
Reconciling the relevant accounts to maintain overall health of the accounts
Coordinate with the Sales and other stakeholders to obtain necessary information which helps to clear the past dues
Review aged Past Dues / Unapplied Receipts and educate the customers what payments needs to be prioritized from their end
Fortnightly discussion on Internal AR Meeting
Coordinate month end closing process within given timelines
Achieve outbound calls targets on daily, weekly or monthly basis
What we look for?
Bachelor's degree
Fluent in English, strong verbal and written communication skills
1-7+ Years in combination of collections, customer service, inside sales, AP or related experience.
To perform this job successfully, an individual should have basic skills in accounting software related to collections, and intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research.
Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines
Ability to perform moderately complex account reconciliation preferred
Solid self-management
Team player with pro-active approach and problem-solving personality
Innovative and constantly looking for opportunities to improve
Experience of working in Shared Service Centre/Retained/Outsourced environment an advantage
Ability to work IST 3rd Shift (North America time zone)
What we offer:
We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents
Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands
JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.