Analyst - IT Support

Company:

MMC Corporate

Description:

We are seeking a talented individual to join our IT team. This role will be based in Beijing.

We will count on you to:

• Offer support to colleagues through various channels (In-Person, Phone, Chat & Virtual).
• Assist in the setup and configuration of laptops, including basic troubleshooting and maintenance of hardware and software.
• Respond to incidents and requests, escalating issues as needed.
• Communicate proactively with colleagues regarding their support requests.
• Help reconfigure laptops and perform basic tune-up services as required.
• Document all issues according to Standard Operating Procedures (SOP).
• Raise escalations and unresolved issues to senior members of staff
• Use the Incident Management system to log and track support activities.
• Support proactive initiatives based on data from performance management systems.
• Collaborate with other technical teams to address device and system issues.
• Participate in training sessions to enhance knowledge of MMC applications & systems.
• Assist with assigned projects as needed.
• Occasional weekend / after-hours work for business-critical events or emergencies
• Adheres to responsibilities such as compulsory training and education as and when required to maintain current knowledge.
• Performs time tracking tasks as required to ensure resources are allocated correctly to business requirements.
• Travel may be required.

What you need to have: 

• Proven experience in IT support or a related technical role.
• Strong knowledge of laptop hardware, software installation, and troubleshooting.
• Familiarity with incident management systems and IT service management best practices.
• Excellent communication and interpersonal skills.
• Ability to work effectively both independently and collaboratively within a team.
• Strong organizational skills with attention to detail in documentation and follow-up.
• Willingness to work flexible hours, including occasional weekends or after-hours.
• Ability to adapt to changing priorities and handle multiple tasks simultaneously.
• Basic understanding of network and system operations is a plus.
• Fluent in both oral and written English.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In the recruitment process, Marsh McLennan does not restrict a position to a particular gender, does not inquire or investigate the marital or maternal status of female candidates, does not impose any limitations on marriage or childbirth, does not use marital or maternal status of a condition for hiring, and does not raise the qualification standard for female candidates. When you apply for a position with us, we must obtain Personal Data, which is any data that can directly or indirectly lead to the identification of a specific individual, such as your name, contact information, employment history, education information, work skills, and licensure and certifications (if applicable). We also collect any other information you have provided in your CV, covering letter, application form, or during an interview (if applicable). Marsh McLennan limits the Personal Data that it collects to that which is relevant and proportionate for the intended purpose. Where necessary and permitted or required by law, we may collect Personal Data deemed sensitive under applicable law (for example, ethnicity, fitness to work or criminal convictions information). Marsh McLennan collects Personal Data directly from you and, depending on the circumstances and the type of role applied for, recruitment agencies, background check providers, your named referees and occupational health providers. Marsh McLennan retains Personal Data consistent with applicable local law and business practices Please make sure you read through and fully understand our “Job Applicant Data Privacy Statement” before you submit your application.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.