Analyst, IT Desktop Support

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

About the role:

In your role as an Analyst at MUFG you will provide IT and Telecommunications systems support to MUFG internal employees, resolving or escalating technical issues in a timely and professional manner.  You will ensure prompt and accurate customer service by addressing user service desk tickets and answering the helpdesk hotline.

What you’ll be doing:

• Provide Level 1 support and deliver extraordinary service to customers to enhance function's reputation and meet customer's expectations
• Ensure the proper handling and resolution of service desk tickets, escalating complex tickets to the appropriate person / department
• Troubleshoot end user computer devices including laptops, desktops, printers, and wireless devices
• Support remote users including VPN client and connectivity
• Provide collaboration tool support including MS Teams, WebEx to staff in Oceania
• Work in partnership with users to support implementation of global and regional IT projects and co-ordinate administration activities including but not limited to project meetings and training sessions

What we are looking for:

This position will suit someone who wants to grow and develop, who already has an existing broad range of technologies under their belt.

• 1 - 2 years experience in IT Desktop support role
• Tertiary qualification in a relevant field
• Hands on experience working with Windows and MS Office
• Sound knowledge of Windows 10/11, M365 and business telephony
• Previous experience but not essential in collaboration tools e.g., WebEx, MS Teams.
• Previous experience in mobile device support e.g., iPhone and Android
• Good understanding on IT Support & Services policies, processes and IT infrastructure technical support
• Ability to troubleshoot issues and find the root causes for technical problems
• Communicate with confidence when engaging with internal clients and provide outstanding customer service
• Ability to support ongoing projects and upgrades
• Ability to work in rostered shifts (Morning, Day and Afternoon shifts)

Our culture:

MUFG fosters a highly professional, supportive work environment that enables our employees to help maximize our customers' prosperity. We focus on building long-term customer relationships and giving back to our communities in order to develop shared and sustainable growth for a better world.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.