Job Description
Addresses technical inquiries, resolves issues, and contributes to the success of our products to build positive relationships with customers, understand their unique needs, and contribute to overall customer satisfaction. Collaborates with the senior support team to address more complex technical challenges. Works closely with the support team to share knowledge, address challenges, and contribute to a collaborative team environment.
What You Will Be Doing
Respond to client support tickets via email and Teams, providing timely and professional technical assistance.
Troubleshoot regulatory reporting issues involving trading data, order flow processing, and system configurations.
Analyze financial trading data
Configure systems and data mappings for bank and financial‑institution clients.
Collaborate with senior support analysts on complex regulatory challenges and escalations.
Document recurring issues, product behaviors, and recommended solutions to support continuous improvement.
Interpret product specifications and ensure client configurations comply with regulatory requirements.
Support business‑to‑business service needs for compliance departments at partner institutions.
Perform other related duties as assigned.
What You Bring
Strong working knowledge of financial markets, stock trading workflows, and order/route/trade data.
Advanced Excel skills, including extracting, analyzing, and compiling large datasets.
Ability to analyze technical issues, interpret data, and communicate solutions clearly.
Strong written and verbal communication skills when working with clients and internal teams.
Ability to work independently with general supervision and manage multiple tasks at once.
Problem‑solving mindset with strong attention to detail.
Ability to interpret product specifications and align solutions to compliance requirements.
SQL proficiency (required)
Strong Excel/data analysis skills
Regulatory/financial trading background
What We Offer You
Competitive compensation and benefits package.
Professional development opportunities in regulatory, technical, and financial domains.
Collaborative and supportive team environment with opportunities to learn from senior experts.
Exposure to critical financial‑compliance systems and high‑impact client operations.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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