Analyst II, Implementation

Job Description

We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the role:

This is a client facing Implementations Intake Analyst position in the FIS Issuing Solutions organization. Issuing Solutions supports FIS clients who process their Debit and or Credit programs using FIS solutions like PaymentsOne.

Please note: This is a full-time hybrid position required onsite at one of our locations.

Current and future sponsorship are not available for this position

About the team:

The Issuing Solutions Intake team is a blend of domestic and global resources who are responsible for managing a queue of customer-initiated requests for implementations estimates. In addition, the team is responsible for managing Sales opportunities involving the Issuing Solutions products and engaging the implementations suppliers in scope to deliver on the contracted service or services.

What you will be doing:

In this role, you will be responsible for:

• Managing Customer Request for Estimates
• Writing Statements of Work
• Assessing scope and refining requirements
• Working with internal partners to deliver on shared customer goals
• Refining processes to optimize outcomes

What you bring:

• SLA adherence experience preferred
• Revenue generating mindset is preferred
• Experience in a high-volume ticket/request environment and working a backlog is required
• Detail oriented approach is a must
• High level customer communication skills are a must
• Ability to create and maintain internal partnerships is critical
• Required work hours: 8-5 EST (flexible start and end time but must align to client open hours largely)
• Overtime required: Not required
• Weekends required: Not required
• Travel percentage for this role: 5% or less                                  

What we offer:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech
• Always-on learning and development
• Hands on opportunity to drive material revenue for Issuing Solutions
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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