Analyst II, Business Systems Analysis

The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact — in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

Who are we?

We are a team of technical and business-oriented specialists supporting our clients across the full lifecycle of card and payment services. We build strong partnerships, understand clients’ business models, and provide guidance that helps them use FIS solutions efficiently and effectively. We act as trusted technical advisors who can translate business needs into smart, scalable solutions.

What motivates us?

We thrive when solving complex challenges — whether it's shaping technical specifications, supporting critical service processes, or ensuring our clients’ systems run seamlessly. We are energized by meaningful partnerships, high-impact problem solving, and a culture where initiative and ownership truly matter.

A strong Business Technical Services function ensures that clients can rely on stable operations, optimized technical processes, and timely enhancements — all of which directly influence satisfaction, revenue, and long‑term growth.

About the role

As a Business Systems Analyst II, you will support an assigned portfolio of clients by serving as their key technical point of contact. You will analyze business requirements, document technical specifications, participate in release and change management, and help clients make the best use of FIS solutions. Your ability to understand card business processes, communicate clearly, and manage multiple initiatives will be essential to delivering an exceptional client experience.

What you will be doing

• Building and maintaining strong technical relationships with client teams
• Analyzing client business needs, estimating effort, and guiding them toward standard, scalable solutions
• Converting business requirements into detailed technical specifications and securing sign‑off
• Documenting and maintaining client system environments and configurations
• Supporting product demonstrations and identifying additional revenue opportunities
• Participating in release management activities and ensuring changes do not impact client operations negatively
• Executing project work plans for simple and medium‑complexity initiatives
• Acting as 24/7 first‑line Service Desk support, performing severity assessments and monitoring SLA adherence

What you will need

• Bachelor’s degree in Information Technology or a related field
• Approximately 4+ years of relevant experience
• Experience in analysis, programming, or issue analysis within financial services software
• Strong understanding of card business, transaction processing or payment schemes
• Excellent English communication skills
• Ability to work independently and as part of a team
• Strong analytical and problem‑solving skills
• Ability to prioritize diverse workloads and manage multiple initiatives simultaneously

Added bonus if you have

• Master’s degree in IT or a related field
• 6+ years of relevant experience, ideally including financial services software, implementation, issue resolution, requirements gathering, and technical presentations
• Knowledge of PRIME Licensing code
• Programming skills (Oracle PL/SQL, C/C++, VB.NET, ASP.NET) and understanding of UNIX/Linux
• ITIL or PMP certification

What we offer you

At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team culture
• Option to work fully remotely with all necessary equipment provided (laptop, monitors, accessories)
• Professional development via internal training platforms and LinkedIn Learning
• Competitive employment contract with benefits: private healthcare (also for family), life insurance, pension plan, lunch and sports card
• A work environment built on work‑life balance principles