Job Description
Assists customers with technical inquiries, resolving issues, and ensuring a positive user experience with our cutting-edge products. Works collaboratively with other support team members to share knowledge and address challenges. Responds promptly to customer inquiries, providing accurate and helpful information.
What You Will Be Doing
Respond to customer inquiries using a ticketing system, prioritizing issues based on urgency.
Assist customers with account updates such as address changes and personal information changes.
Resolve basic product issues and perform password resets.
Investigate and assist with payment failures and routine transaction issues.
Provide accurate and timely responses through email, with phone follow‑up when needed.
Monitor a support phone line and participate in scheduled client calls throughout the day.
Document customer interactions and resolutions clearly within the ticketing system.
Collaborate with team members to share knowledge and ensure consistent support.
Follow established procedures, policies, and escalation paths.
Perform other related duties as assigned.
What You Bring
Strong customer service and client‑facing communication skills.
Ability to explain facts, policies, and basic product functionality clearly and professionally.
Comfort working in a ticket‑based support environment.
Ability to follow defined procedures while learning new systems and processes.
Strong attention to detail and organizational skills.
Ability to manage multiple tasks in a structured, fast‑paced environment.
Financial services or banking experience preferred, but not required.
Willingness to learn technical systems and grow within a product support role.
What We Offer You
Training and development for entry‑level technical support professionals.
Opportunities to grow within product support and financial technology.
A collaborative team environment focused on learning and knowledge sharing.
Competitive compensation and benefits.
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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