Job Title
Analyst, Group Insurance Administration and Billing
Build the future with us
Are you driven by the group insurance industry and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Analyst, Group Insurance Administration and Billing, you will play a key role by supporting administrative and billing activities while contributing to the continuous improvement of processes.
This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.
What you’ll accomplish with us
As an Analyst, Group Insurance Administration and Billing, you’ll be at the core of our mission. Here are the main responsibilities:
Analyze and process various types of requests, simple or complex, in accordance with a defined learning path.
Understand and manage the application of different rules related to non-standard contractual provisions.
Ensure consistency and compliance of requests and received documentation.
Communicate with plan administrators or insured members to obtain the information required for the efficient processing of requests.
Provide administrative support to customer service agents as well as sales and services advisors/representatives.
Propose process improvements aimed at better serving clients, reducing costs and turnaround times, and increasing productivity; participate, as needed, in special projects or other tasks to support team objectives.
Participate in various team projects and perform other related duties as required.
Position Progression:
Level 1:
Analyze and process requests related to enrollments, changes in division, class and coverage, beneficiary management, terminations and extensions, salary changes, and certificate changes.
Level 2:
The Analyst must have developed strong critical thinking and advanced analytical skills to handle more complex requests independently, with limited exceptions. This includes analyzing and coding absences, managing claim-related coverages, administering access to the Client Portal, and contributing to various related tasks as needed.
Level 3:
The Analyst may obtain an “Experienced” Analyst certification by mastering the responsibilities of the first two levels. At this stage, the Analyst will share knowledge with less experienced analysts, participate in the peer review process, and contribute to tasks related to medical underwriting, insurance transformation initiatives, billing cycles, and certain specialized processes.
The development path within the Administration team is highly accessible. An Analyst who successfully reaches the third level of development may aspire to a higher compensation level through a Senior Analyst role. In this capacity, the individual will continue their professional development and contribute as a subject-matter expert, supporting and mentoring analysts in their day-to-day performance.
What could accelerate your success in this role
We’re looking for someone who:
Stands out for their technical skills and fast data entry, with a keen attention to detail and quality, as well as excellent proficiency in Microsoft Office applications, particularly intermediate-level Excel.
Demonstrates strong analytical abilities and sound judgment, combined with excellent communication skills, strong organizational capabilities, and the ability to manage priorities effectively.
Is recognized for their autonomy, availability, and a
Holds a college diploma and has 4 years of relevant experience.
Demonstrates advanced proficiency in both French and English, as the role requires daily oral and written communication with unilingual French- and English-speaking partners.
Why you’ll love working with us
A work environment where learning and development merge with a collective pursuit of excellence.
A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.
Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!
Apply now and get ahead of your career, where your talent really belongs!
Still unsure about applying?
At iA, we believe in potential and value diverse experiences. If this role inspires you, go ahead and apply – your place might be with us, and we want to get to know you!
*For positions posted in Ontario and British Columbia:
The typical hiring range for this position is between 47 544$ and 68 329$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.
iA Financial Group
iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.