Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Analyst, Franchise Services
Overview:
The GBSC (Global Business Services Center) is the shared services organization for Mastercard that provides services to all regions and all business units spanning 50 countries. Consistent with the One LFI model, GBSC is partnering with the Franchise Organization to execute a Franchise shared services function.
Are you comfortable with a changing and fast paced environment?
Do you have experience in B2B customer on-boarding?
Are you committed to customer service?
Role
Investigate potential (ADC) Account Data Compromise - Alternative Acquirer Investigations (AAI) events reported by issuers, acquirers, internal intelligence teams, and law enforcement.
Perform management of ADC AAI cases to ensure completeness and accurate classification.
Review and analyze Fraud Analysis submissions for potentially compromised merchants.
Submit fraud analysis requests and interpret results to determine evidence of compromise and notify acquirers when investigation findings indicate a confirmed or suspected breach.
Validate merchant containment actions, which may include:
Running required security scans
Removal of identified malware
Compliance with Mastercard Security Rules
Maintain accurate and complete case documentation to support audit and compliance requirements.
Manage and monitor ADC‑related mailboxes to ensure timely responses and follow‑ups.
Collaborate with internal ADC team and external Customers to drive cases to closure.
Meet defined Service Level Objectives (SLOs) for quality, response time, and resolution time.
Applications / Tools
The role involves regular use of enterprise‑grade tools commonly adopted across organizations to support investigation, analysis, communication, and reporting activities. These include secure data transfer and file handling tools such as WinSCP, analysis and documentation utilities like Notepad++, secure communication channels through Secure Message, reporting and data insights through Enterprise Reporting, case review and investigative support via Transaction Investigator, and fraud monitoring and analysis through The Fraud Center.
All About You
Strong attention to detail and commitment to accuracy.
Ability to follow structured investigation and intake processes.
Analytical mindset with the ability to assess fraud analysis outcomes.
Comfortable working in a high‑volume, time‑sensitive environment.
Strong written documentation and communication skills.
Ability to collaborate effectively with internal stakeholders.
Willingness to escalate risks, gaps, or delays appropriately.
Customer‑focused approach while maintaining security and compliance standards.
Open to learning and adhering to evolving security and investigation requirements.
Ability to use Ms excel for analysing data. Extract and concert sensitive transactional data
Preferred / Good to Have:
Exposure to fraud, security, risk, or investigation operations.
Experience working with case management systems or security workflows.
Understanding of merchant environments and basic security concepts.
Flexibility to support shift coverage if required.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations.
Pay Ranges
O'Fallon, Missouri: $68,000 - $112,000 USD