We are seeking a talented individual to join our Claims Operations team at PT Marsh. This role will be based in Jakarta. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role is responsible for managing, negotiating, and resolving major and complex insurance claims efficiently and strategically. You will be part of a dynamic team that works closely with clients, insurers, and various stakeholders to ensure optimal outcomes while protecting the firm’s reputation.
We will count on you to:
Claims Management
Lead end-to-end handling of large and complex claims across Property, Energy, CAR/EAR, Marine, Liability, Cyber, Business Interruption, etc.
Review policy coverage, warranties, endorsements, and exclusions to determine claim strategy
Coordinate with loss adjusters, forensic accountants, forensic engineers, recovery specialists, surveyors, and legal advisors
Prepare, compile, and review claim documents, evidence, quantum assessments, and settlement proposals
Monitor claim progress, milestones, and timelines to ensure prompt resolution
Client Advisory & Communication
Act as primary claims advisor for key corporate accounts
Provide strategic guidance to clients on claim strategy, coverage interpretation, mitigation steps, and documentation
Lead client meetings, site visits, and negotiation sessions
Deliver regular claim status reports and executive summaries to clients and management
Negotiation & Settlement
Negotiate settlements with insurers and other stakeholders to secure favorable outcomes
Escalate disputed claims and drive resolution through mediation, appraisal, regulator, or arbitration if required
Support recovery or subrogation processes where applicable
Stakeholder Collaboration
Work closely with placement, risk advisory, and account management teams
Coordinate with international networks or global markets when required for multinational claims
Maintain effective communication with insurer senior claims team and management
Compliance & Reporting
Ensure all claims processes comply with OJK, internal SOPs, and market regulations
Maintain accurate claim files, documentation, and Management Information System reporting
Track reserves and financial impact of major claims
What you need to have:
Bachelor’s degree in Law, Insurance, Risk Management, Engineering, Finance, or related fields
Minimum 7 years’ experience in handling large or complex claims (broker, insurer, adjuster, or legal background)
Strong technical knowledge of property, industrial, energy, construction, marine or liability insurance
Experience managing high-value/complex losses (e.g., fires, machinery breakdown, natural disasters, power plants, infrastructure projects, BI/PD claims)
What makes you stand out:
Professional insurance qualifications (AACI, ANZIIF, CII, AAAIK/ AAIK, or equivalent)
Experience with multinational programs, reinsurance, or complex industrial sectors
Prior role in a top broker, loss adjuster firm, or insurer major loss team
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.