Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.
Develops, implements, and sustains IT solutions to business problems to improve business processes, develop systems and policies, improve user proficiency, and promote system adoption in collaboration with key stakeholders.
Analyze, Troubleshoot and address challenges related to technology products used by TMTT commercial screening.
How you will make an impact:
•Main point of contact for all IT issues impacting the TMTT Screening team, including software and hardware
•Technical understanding of the screening software packages (Medidata, TomTec, 3Mensio, Materialise (AI tool), etc) and their interaction with screeners’ laptops and other systems
•Collaborate closely on system upgrades and manage the full product lifecycle, including on-premise server environments and clinical IT systems.
•Engagement with vendors to determine best known laptop configurations, product roadmap, and ongoing escalations
•Collaborate with other IT teams for issue resolution as needed
•Partner with the screening team in advance of new product releases, new hire onboarding, new tool selection, etc.
•Performs root cause analysis and troubleshoot business systems, interfaces, configurations, etc., including testing and researching data integrity/accuracy
What you'll need (required):
• Bachelor's degree in computer science or related field, 4 years of experience in a Business Systems Analyst role or related experience Required or
• Master's Degree or equivalent in Computer science or related field, 2 years of experience related experience Required
What else we look for (Preferred)
• Strong ability to manage and deal with different cultures and nationalities
• Strong analytical and logical problem-solving skills
• Strong interpersonal relations, written & verbal communication skills
• Organizational and project management skills a plus
• Possess and display sound judgment; initiative; flexibility and detail-orientation
• Ability to develop and maintain business and technical documentation
• Strong documentation skills
• Competent in handling multiple tasks with attention to detail, and perform duties with minimal supervision
• Ability to adapt to new technologies
• Ability to adapt to rapidly changing environment
• Ability to support interfaces with multiple systems
• Experience working in complex, matrixed environments
• Prior experience working in complex global business environment
• Experience managing small IT projects
• Experience with Good Manufacturing/Good Documentation Practices (GxP) processes preferred
• Experience with FDA guidelines for Software Quality and Systems Validation preferred
• Experience interacting with and managing SaaS solutions and external vendors
• Good computer skills in usage of MS Office Suite
• Good documentation and communication skills
• Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control