AMS Resource Manager

AMS Resource Manager

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

Aruba is redefining the "Intelligent Edge" Aruba is creating new customer experiences by building intelligent spaces and digital workspaces - leading next-generation network access solutions for the mobile enterprise. We are focused on campus, branch, mobility, and the IoT to transform businesses with the combined power of computing, context, control, and secure connectivity. We help some of the largest and most exciting companies globally to modernize their networks to meet the demands of a digital future.

Provides support and/or lead teams through the Engineering development process and implementation of company’s products. Projects are typically shorter-term, less complex and more contained with a defined time frame.

Programs are typically longer-term, multi-functional, multi-project with complex requirements and effort. Manage activities, resource capability, schedules, budgets, and ensure cross company communications to facilitate product completion on schedule within budget.

Work with engineering management to identify and improve process and program efficiencies. Work can involve external parties such as standards bodies, partners, etc.

Sounds like you? Then we have the right opportunity for you!

How You'll Make Your Mark as a Resource Manager under Global Services Organization, you are responsible for leading the end-to-end resource planning and workforce strategy across global delivery teams. This role ensures optimal staffing, utilization, and capability alignment to support multi-region service operations, customer programs, and internal initiatives. You’ll act as a strategic partner to Delivery Leadership, Project Management, HR/Talent Acquisition, and Business Operations, driving efficiency, transparency, and continuous improvement in resource management practices.

Key Responsibilities

1. Strategic Resource Planning & Workforce Forecasting

• Lead the development of long-term and short-term resource plans across global delivery functions.
• Partner with Delivery Leaders to understand demand pipelines, skill requirements, and project priorities.
• Build workforce forecasts based on business growth, attrition trends, and customer demands.
• Proactively identify resource risks, capacity constraints, and skill gaps; develop mitigation strategies.

2. Resource Allocation & Optimization Management

• Oversee the resource assignment process for high-priority initiatives and service engagements.
• Ensure optimal utilization by balancing workloads across regions and functional teams.
• Govern staffing workflows and enforce resource management policies and best practices.
• Drive effective capacity planning for onshore/offshore teams, including shift and coverage models.

3. Skills, Capability & Talent Development Oversight

• Maintain an enterprise-level skills inventory and competency matrix for the global talent pool.
• Work with HR, L&D, and Delivery Leadership to align training, upskilling, and hiring needs with demand.
• Support strategic workforce planning initiatives, including succession planning and location strategy.

4. Reporting, Analytics & Operational Governance

• Lead portfolio-level reporting using OpenAir, Tableau, and Advanced Excel (complex modeling, macros, automation).
• Present utilization, capacity, and resourcing insights to senior leadership and executive forums.
• Own KPIs related to utilization, billability, forecast accuracy, and resourcing efficiency.
• Promote data accuracy, standardization, and continuous improvement across all reporting processes.

5. Leadership & Stakeholder Engagement

• Serve as a trusted advisor to senior delivery leaders, providing insights and recommendations.
• Facilitate cross-functional collaboration among global teams, ensuring transparency and alignment.
• Communicate resource decisions clearly and professionally to all stakeholders.
• Mentor and guide Resource Planners/Coordinators within the team.

Required Skills & Qualifications

Technical Skills

• Strong expertise in OpenAir, Tableau, and Advanced Excel (including automation, pivot modeling, VBA/macros preferred).
• Solid understanding of global delivery models, resource planning workflows, and professional services operations.
• Experience implementing or managing PSA/resource management tools is a plus.

Professional Competencies

• Excellent English communication skills—both written and spoken—with the ability to engage leadership stakeholders.
• Strong analytical, strategic thinking, and decision-making capabilities.
• Demonstrated ability to manage complexity and operate in a fast-paced, multi-region environment.
• High attention to detail with strong organizational and leadership skills.

Education & Experience

• Bachelor’s degree in Business Administration, Operations, Information Technology, or related field.
• 7–12 years of experience in Resource Management, Workforce Planning, PMO, or Global Operations, including leadership responsibilities.
• Experience in a global services or consulting organization is highly preferred.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Decisions, Business Development, Business Metrics, Business Performance, Business Strategies, Calendar Management, Coaching, Computer Literacy, Creativity, Critical Thinking, Cross-Functional Teamwork, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Leadership, Long Term Planning, Managing Ambiguity, Personal Initiative {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Business Planning

Job Level:

Master

    

    

In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.