Americas Factory Operation Manager

Americas Factory Operation Manager

  

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

HPE Financial Services is seeking an experienced Americas Factory Operations Manager to lead and optimize operations for customer product returns, refurbishment, and resale. This role is critical in supporting HPE' sustainability initiatives and enabling investment capacity solutions for customers and partners.

Key Responsibilities:

• Technical Renewal Center (TRC) Management:
  Direct operations at the Andover, MA facility, ensuring productivity and operational excellence.

• End-of-Lease & ITAD Operations:
  Manage customer product returns processing, ensuring efficient handling and compliance with standards.

• Certified Pre-Owned (CPO) & Secondary Market Resale:
  Oversee resale channels to maximize value recovery and maintain quality assurance.

• Vendor Oversight:
  Supervise processing sites across the Americas, ensuring adherence to HPE standards and performance metrics.

• Turnaround Time (TAT) Measurement & Improvement:
  Establish and monitor TAT metrics for product returns, refurbishment, and resale. Implement strategies to reduce cycle times and improve customer satisfaction.

• Cost Control & Efficiency:
  Drive cost optimization initiatives across operations, balancing quality and profitability. Monitor budgets and implement cost-saving measures without compromising service levels.

• People Development & Leadership:
  Build and develop high-performing teams. Provide coaching, training, and career development opportunities to foster engagement and growth.

• Process Optimization:
  Drive continuous improvement in workflows to enhance efficiency and scalability

Management Level Definition:

Applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies.

Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s.

Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization.

Plans, manages, and monitors high-end operational/tactical activities of Staff.

Recruits and supports development of direct staff members. Position typically reports to Director or above.

Education and Experience Required:

• First level university degree or equivalent experience; advanced university degree preferred.

• Typically 10+ years of experience in a supply chain function (or related fields).

• Typically 2-4 years of people management experience.

Qualifications & Knowledge/Skills

• Operations Expertise:
  Proven experience in operations management, preferably in IT asset disposition or reverse logistics, with strong understanding of demand and supply planning processes, business operations, and strategy.

• Performance & Process Management:
  Expertise in TAT measurement, cost control, and process optimization. Excellent analytical thinking, data modeling, and problem-solving skills.

• Leadership & People Development:
  Advanced leadership skills, including coaching, team-building, conflict resolution, and workforce development in a virtual and global environment. Ability to develop and lead diverse teams across multiple locations.

• Project & Risk Management:
  Excellent project management skills, including time and risk management, and project structuring.

• Communication & Influence:
  Excellent verbal and written communication skills, including advanced negotiation, presentation, and influence skills. Ability to communicate effectively with a wide variety of audiences; mastery in English and local language.

• Business Acumen & Technical Knowledge:
  Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies. Strong understanding of company policies and processes.

• Global Trade & Compliance:
  Advanced understanding of national and international trade requirements.

• Relationship Management:
  Advanced skills in partnering, consulting, and stakeholder engagement.

• Multi-tasking & Prioritization:
  Advanced ability to manage multiple priorities in a fast-paced environment.

• Sustainability & Market Knowledge:
  Knowledge of sustainability principles and secondary market dynamics is a plus.

Accountability, Accountability, Active Learning, Active Listening, Bias, Coaching, Commercial Acumen, Complex Project Management, Contract Management, Creativity, Critical Thinking, Customer Experience Strategy, Data Science, Design Thinking, Empathy, Engineering Product Development, Financial Acumen, Follow-Through, Global Sourcing, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Manufacturing Supply Chain, Negotiation {+ 4 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#unitedstates

#financialservices, #supplychain

Job:

Supply Chain & Operations

Job Level:

Manager_2

    

"The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level.
– United States of America: Annual Salary USD 120,000 - 228,000 in Massachusetts
The listed salary range reflects base salary. Variable incentives may also be offered."

Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.