Ambulatory Service Manager I

Job Description Summary

The Manager of Ambulatory Services is responsible for overseeing the day to day clinic operations within MUSC Health Ambulatory clinics. In collaboration with ICCE Department leaders and other leaders, the Manager ensures effective operations and proactively assesses and implements appropriate processes to ensure that all facets of ambulatory clinic management are effectively addressed. The Manager works collaboratively with physicians, nurses, and staff to ensure timely patient access to care, operational efficiency, practice optimization, fiscal integrity, and to foster the delivery of a quality patient care experience. In addition to being responsible for daily clinical operations, the Manager is also responsible for clinical outcomes, fiscal stewardship, staff growth/retention, process improvement, metrics reporting and development and quality of patient care.

Entity

Medical University Hospital Authority (MUHA)

Worker Type

Employee

Worker Sub-Type​

Regular

Cost Center

CC004858 ORBG - Physician Services

Pay Rate Type

Salary

Pay Grade

Health-31

Scheduled Weekly Hours

40

Work Shift

Job Description

I. Job Summary:

Provides professional nursing leadership responsible for promoting and restoring patients' health by developing day-to-day management and long-term planning of the patient care area within an assigned unit.

II. Minimum Qualifications:

Associate’s degree in nursing is required. Bachelor's degree in nursing preferred. For any staff with ADN, BSN completion within 2 years of hire is strongly encouraged. Must have a current license in the state of South Carolina as a registered nurse. Three (3) years’ experience in a clinical specialty required. One year of supervisory/ leadership experience and certification in a clinical specialty preferred. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required. ACLS certification is required within 6 months of hire.

 III. Work Environment:

Regularly exposed to the risk of blood-borne diseases. Contact with patients under a wide variety of circumstances. Exposed to unpleasant elements (accidents, injuries, and illnesses). Subject to varying and unpredictable situations. Must be able to handle emergency or crisis situations. May perform emergency care. Occasionally subjected to irregular hours.

IV. Supervisory Responsibilities:

Oversees daily operations providing supervision of the Clinical Unit Leaders, licensed nurses, and unlicensed unit staff. May indirectly supervise others as needed. 

V. Financial Responsibilities:

None

VI. Essential Functions:

• Communicates with Director on a regular basis regarding day-to-day operational issues.
• Collaborates with care team to develop individualized plan of care participating in Interdisciplinary Care Planning rounds.
• Collaborates with Director in completing performance evaluations.
• Rounds daily on every inpatient utilizing Studer principles.
• Coaches staff in providing an optimal patient experience utilizing hourly rounding, AIDET, ACT, use of white boards, clinical care, etc.
• Ensures appropriate staffing. 
• Assists in the daily adjustments to staffing required to have appropriate nurse/patient ratios. Ensures compliance with matrix.
• Assists in responding to Quantros SRM investigations, follow-up and re-training.
• Provides first line customer service response and service recovery.
• May assists with assigning and/or completing duties listed on charge nurse report sheet, including crash cart checks, narcotic counts and discrepancy resolution, etc.
• Assists Department leaders in orientation of new employees.
• Works closely with Nursing Residency / Student Coordinator to ensure students and new graduates have positive orientation. 
• Assumes on-call responsibilities as assigned by director.
• Reviews HCAHPS data and collaborates with director and patient advocate on performance improvement.
• Maintains nursing guidelines by writing and updating policies and procedures
• Adopts and implements innovative evidence-based nursing practices to improve quality and safety of patient care.
• May recruit, select and guide nursing staff
• Supports nursing staff job results by coaching, counseling, and disciplining employees
• Establish a compassionate environment by providing emotional, psychological, and spiritual support to patient, and families  
• All other duties as assigned

VII. Physical Requirements:

Physical requirements are primarily related to the essential functions of the job. To perform the essential functions of this position, you must be able to:

Sit, walk, stand, use your hands, reach, stoop, talk, hear, and smell.  Lift or exert energy up to 50 pounds 25% of the time, up to 100 pounds 50% of the time, and more than 100 pounds 25% of the time.

Maintain close vision (clear vision at 20 inches or less), color vision (ability to identify and distinguish colors) and distance vision (clear vision at 20 feet or more), peripheral vision (ability to observe an area that can be seen move up/down or left/right) and depth perception (three-dimensional vision, ability to judge distances).

VIII. Mental Requirements:

Possesses the ability to read and interpret business or safety manuals, clinical or technical procedures or regulations. Able to write reports, correspondence, and/or manuals; effectively present information and respond to questions from groups, patients, families, other employees, and medical staff.

Able to perform math functions (add, subtract, multiply and divide), and perform more complex math functions to include calculating percentages, averages, volume, ratio, and interpreting graphs – using numbers, money, and units of measure. 

Define problems, collect data, establish facts, and draw valid conclusions. Deals with concrete and abstract concepts and interpret verbal, nonverbal, and written instructions.

IX. Population Served - - cultural and age specific competencies:

This position interacts with all age groups and provides direct/indirect patient care. Each staff member must be able to demonstrate the knowledge and skill necessary to meet the physical, psychosocial, educational, safety, and related needs of the persons in the assigned work area.

Staff members must be able to understand and respond to the expectations and needs of patients, family members and visitors from diverse cultural backgrounds.

Additional Job Description

II. Minimum Qualifications:

Associate’s degree in nursing is required. Bachelor's degree in nursing preferred. For any staff with ADN, BSN completion within 2 years of hire is strongly encouraged. Must have a current license in the state of South Carolina as a registered nurse. Three (3) years’ experience in a clinical specialty required. One year of supervisory/ leadership experience and certification in a clinical specialty preferred. Current American Heart Association (AHA) Basic Life Support (BLS) certification or American Red Cross BLS for Healthcare Providers certification is required. ACLS certification is required within 6 months of hire.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees