Amazon Connect SME

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth.


If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi!

About Quantiphi:

Quantiphi is an award-winning Applied AI and Big Data software and services company, driven by a deep desire to solve transformational problems at the heart of businesses. Our signature approach combines groundbreaking machine-learning research with disciplined cloud and data-engineering practices to create breakthrough impact at unprecedented speed.

Quantiphi has seen 2.5x growth YoY since its inception in 2013, we don’t just innovate - we lead.

Headquartered in Boston, with 4,000+ professionals across the globe. Quantiphi leverages Applied AI technologies across multiple a. Industry Verticals (Telco, BFSI, HCLS etc.) and is an established Elite/Premier Partner of NVIDIA, Google Cloud, AWS, Snowflake, and others.

We have been recognized with:

• 17x Google Cloud Partner of the Year awards in the last 8 years
• 3x AWS AI/ML award wins
• 3x NVIDIA Partner of the Year titles
• 2x Snowflake Partner of the Year awards
• Recognized Leaders by Gartner, Forrester, IDC, ISG, Everest Group and other leading analyst and independent research firms
• We offer first-in-class industry solutions across Healthcare, Financial Services, Consumer Goods, Manufacturing, and more, powered by cutting-edge Generative AI and Agentic AI accelerators
• We have been certified as a Great Place to Work for the third year in a row- 2021, 2022, 2023

Be part of a trailblazing team that’s shaping the future of AI, ML, and cloud innovation. Your next big opportunity starts here!

For more details, visit: Website or LinkedIn Page.

Role: Amazon Connect SME

Experience Level: 7+ years

Employment type: Full Time

Location: Remote (USA/Canada)

Description:

You will be a key member of our Platform Engineering team, driving the architecture and delivery of solutions in Application Development, Platform Engineering, Data Engineering, Analytics, and Machine Learning. You will leverage your expertise in AWS cloud infrastructure and Amazon Connect to design and deploy scalable, secure, and intelligent contact center solutions for enterprise clients.

Core Responsibilities:

• Architect and deploy AWS-based infrastructures from the ground up or migrate workloads from on-premises/other clouds to AWS.
• Design, configure, and optimize Amazon Connect contact center solutions, integrating them with AWS services and third-party platforms.
• Implement custom flows, Lambda integrations, and AI/ML-assisted routing within Amazon Connect for enhanced customer experience.
• Build and manage enterprise-grade infrastructures using Infrastructure as Code (Terraform, CloudFormation, or CDK).
• Automate CI/CD pipelines for cloud-native applications using tools like Jenkins, GitHub Actions, ArgoCD, or GitLab.
• Oversee secure access configurations, compliance, and cost optimization within multi-account AWS environments.
• Lead Kubernetes/EKS-based deployments, including Helm/Kustomize packaging, autoscaling, and observability.
• Build and maintain hybrid and multi-cloud network topologies using VPN, Direct Connect, and Transit Gateway.
• Maintain security posture through IAM roles and policies, RBAC enforcement, and continuous monitoring.

Required Skills and Experience:

• Deep understanding of AWS services such as VPC, IAM, EC2, S3, Lambda, CloudWatch, CloudTrail, SSM, SQS, SNS, KMS, RDS, EKS, and ECR.
• Hands-on experience with Amazon Connect administration, call flow design, contact attributes, real-time metrics, and integration with AWS services (Lex, Polly, Kinesis, DynamoDB).
• Proficiency in scripting (Python, Bash, Java, Scala) and automation frameworks (Ansible, Puppet, Chef).
• Strong knowledge of Kubernetes/EKS architecture, autoscaling, and application packaging.
• Skilled in IaC tools such as Terraform or AWS CDK for provisioning reproducible environments.
• Experience with CI/CD tooling (Jenkins, GitLab, GitHub Actions, ArgoCD) for modern DevOps practices.
• Advanced understanding of cloud network configurations, DNS setups, and Direct Connect.
• Applied knowledge of AWS security best practices and compliance requirements.

Desirable Skills:

• Familiarity with Amazon Connect reporting, workforce management integrations, and real-time monitoring dashboards.
• Prior experience integrating Contact Center AI solutions (such as Amazon Lex bots or AWS Comprehend) into customer workflows.
• Proficiency with database systems (PostgreSQL, MongoDB, Redis) and performance tuning.
• AWS certifications such as Solutions Architect, DevOps Engineer, or AWS Certified Connect Specialist.
• Exposure to Agile and DevOps working environments.

What is in it for you:

• Make an impact at one of the world’s fastest-growing AI-first digital engineering companies.
• Upskill and discover your potential as you solve complex challenges in cutting-edge areas of technology alongside passionate, talented colleagues.
• Work where innovation happens - work with disruptive innovators in a research-focused organization with 60+ patents filed across various disciplines.
• Stay ahead of the curve—immerse yourself in breakthrough AI, ML, data, and cloud technologies and gain exposure working with Fortune 500 companies.