Alternative Payments Collections Associate

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Alternative Payments Collections Associate

About the Role

You will be responsible for the collection, via systemic dialing, of unpaid consumer debt in a call center environment. You will be collecting, on accounts in compliance with applicable regulations and internal performance standards to achieve a pre-set goal objective. Providing daily coverage of all accounts until payment arrangements have been made.  Detailing all discussions and actions in collections system or database. Completing special projects as assigned. You will be held accountable for collection performance based on departmental assigned targets.
 

What You Will Do:

• Establish rapport with customers to overcome objections and successfully negotiate payment resolutions.
• Handle more complex or escalated accounts, applying sound decision-making and problem-solving skills.
• Clearly explain account details, balances, and repayment options in a professional and compliant manner.
• Accurately document all conversations, actions, and outcomes in the collections system or database, including payment confirmations and call summaries.
• Ensure timely and successful completion of assigned accounts and daily objectives.
• Identify issues requiring follow-up or escalation and clearly detail next steps for resolution.
• Maintain compliance with all federal, state, and company regulations while meeting performance expectations.

What you will need to have:

• High school graduate/GED
• Minimum of 1-year collections and/or customer service experience.
• Prior experience working in a call center.

What would be great to have:

• Commercial Collections (B2B) experience
• Knowledge of applicable regulations
• Demonstrated skip tracing skills and ability

How you’ll work:

This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Hours are 8am - 5pm (3 days a week) and 1:00pm - 10:00pm (2 days a week).

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points used for rewards.
• Eight Employee Resource Groups to foster a collaborative culture.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Medical, dental, vision, life, and disability insurance options available day one
• Tuition assistance and reimbursement program.
• Paid parental, caregiver, and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.