About the role
The Alpha Client Change Governance Lead will own the enterprise Middle Office Change Control Hub and orchestrate Client Change Monthly Business Reviews across business units and regions. This role drives disciplined change governance, cross‑functional alignment, and executive‑ready insight—ensuring changes (process, tech, policy) land safely, risks are mitigated, and performance outcomes are transparent and data-driven.
The ideal leader blends PMO rigor, operational excellence, and executive communications—able to translate strategy into measurable programs and convert complex data into clear business decisions.
Your new role
As an Alpha Client Change Governance Lead you will be responsible for:
A) Change Control Hub – Strategy & Operations (≈50%)
- Operate the MO Change Control Hub (CCH): Establish and maintain change policies, intake criteria, triage, prioritization, and approval workflows (CAB/ARB/SteerCo as applicable).
- Governance & Compliance: Ensure changes meet risk, compliance, security, data privacy, and audit standards; maintain evidence for internal/external audits.
- Portfolio Prioritization: Run a transparent prioritization model balancing customer impact, risk, value, and capacity; coordinate release calendars and blackout periods.
- Risk & Dependency Management: Maintain change risk registers, dependency maps, and mitigation plans across products, processes, and regions.
- Readiness & Adoption: Lead readiness checks (UAT, training, comms, support model), verify success criteria, and execute post‑implementation reviews.
- Tooling & Automation: Own the CCH toolset; drive workflow automation, dashboards, and data quality.
- Continuous Improvement: Define and iterate on change policies, SLAs, templates, and playbooks; run root cause analysis on change failures.
B) Monthly Business Reviews – Rhythm of Business (≈50%)
- MBR Cadence: Own the end‑to‑end MBR calendar, agenda, and standards; align with QBR/OKR cycles and executive routines.
- Insights & Storytelling: Build an integrated business view (financials, customer, operations, risk, people); craft concise, decision‑oriented narratives.
- Performance Management: Track KPIs/OKRs, targets vs. actuals, variances, drivers, and recovery plans; ensure ownership and follow‑through.
- Executive Materials: Produce board‑level and C‑suite‑ready decks/briefs; standardize templates and quality bars across BUs/regions.
- Action Tracking: Record decisions, risks, and actions from each MBR; drive accountability and status tracking to closure.
- Change Champion: Foster a culture of disciplined change, transparency, and data-driven decision‑making.
What we value
Education and experience:
- Bachelor’s degree in Business, Operations, Engineering, or related; Master’s or MBA preferred.
- 10+ years in PMO/Change Management/Business Operations roles
- 4+ years of experience in managing teams
- Global matrix experience.
Desired skills and competencies:
- Demonstrated ownership of enterprise‑level change governance and executive business reviews.
- Strong grounding in one or more—ITIL/ITSM, Prosci/ADKAR, Lean/Six Sigma, OKRs, Agile/Scaled Agile (SAFe).
- Advanced in PowerPoint/Slides, Excel, Power BI/Tableau; experience with change/portfolio tooling (e.g., Change, Jira/Confluence).
- Operational Rigor: Governance design, process engineering, metrics, controls, and audit readiness.
- Executive Communication: Crisp narrative, data storytelling, and board‑quality materials.
- Analytical Acumen: Forecasting, variance analysis, scenario planning, benefits realization.
- Stakeholder Influence: Aligns diverse senior leaders; navigates trade‑offs with clarity and diplomacy.
- Risk Mindset: Identifies systemic risks early; drives mitigations and contingency plans.
- Change Leadership: Drives adoption, readiness, and sustained behavioral change.
- People Leadership: Coaching, feedback, talent development, and inclusion.
We offer
- Hybrid working model – split between working from home and working from the office
- Employee savings plan
- Multisport card
- Premium life insurance package
- Gold medical package for employees and their families (partner and children)
- Additional holidays – Birthday Day Off, 3rd and 5th year anniversary Day Off, Managers Day Off
- International operating environment
- Language classes
- Soft skills trainings
- Technical workshops
- Development sessions with a mentor
- Diversity of opportunities across a range of challenging and highly complex activities
- Networking groups and committees
- Variety of well-being programs
- Paid days off to volunteer time to company-driven initiatives or organizations of choice
About State Street
Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.
We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.
As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.
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