Job Title: Airport Manager
Location: London city Airport
Role Overview:
We are looking for an experienced and motivated Airport Manager to join our dynamic team. This role involves managing and developing a team in an airport store to provide exceptional customer service while ensuring cost control, effective resource utilisation, and maximizing revenue. You will oversee daily operations and lead the team in achieving key performance metrics, including sales, customer satisfaction, and team performance.
Key Responsibilities of an Airport Manager:
Customer Service Excellence: Deliver outstanding customer service to maximize customer loyalty and sales opportunities. Take full ownership of customer complaints, coach and support the team to resolve issues promptly.
Sales and Revenue Growth: Drive growth in market share through ancillary sales, walk-up opportunities, and operational readiness. Promote additional products and services to enhance customer experience and maximize rental revenues.
Competitor Intelligence: Utilize local relationships to gather pricing and competitor insights to maximize customer transaction values and minimize penalty costs.
Supplier and Partner Relationships: Build and maintain strong relationships with suppliers and partners to support the success of the business.
Team Management and Development: Motivate and develop a high-performing team. Work closely with the Sales Performance Manager to improve both individual and team performance.
Performance Monitoring and Improvement: Monitor both your own and your team's performance to identify areas for improvement. Take proactive measures to optimize performance, revenue, and cost management.
Compliance and Safety: Ensure compliance with company policies and procedures to maintain a safe and consistent service environment. Conduct audits and escalate issues as necessary, implementing action plans to resolve them.
Fleet Management: Collaborate with teams to manage fleet KPIs, meeting and exceeding internal and external customer expectations.
Corporate Social Responsibility (CSR): Demonstrate and support behaviors that align with our corporate social responsibility initiatives.
Essential Experience:
Proven experience of 4+ years in a managerial role within retail, hospitality, or a customer service environment
Strong organizational and time-management skills.
Ability to handle customer complaints and resolve conflicts effectively.
Knowledge of sales techniques and performance metrics.
Ability to work under pressure and meet deadlines.
Understanding of business policies and safety standards.
Great rewards for great work: Great customer experiences begin with team members who feel valued and respected. That’s why we are committed to looking after our people as much as our customers. We offer:
33 days holiday inclusive of bank holiday
Yearly bonus business and personal lead
Employee Assistance Programme (EAP) provided by Health Assured – 24/7 support for your mental health and well being
Employee discounts on car rental across Avis Budget Group (including Zipcar).
Avis Budget Group is a leading global provider of mobility solutions, operating three of the most recognized brands in the industry through Avis, Budget and Zipcar, the world’s leading car-sharing network. Together our brands offer a range of options, from car and truck rental to on-demand car sharing that bring vehicles closer to where and when customers need them, by the minute, the hour, one-way, daily, weekly and months-long reservations. Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
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LondonLondon, City ofUnited Kingdom