Airport Commercial Program Coordinator

Position Title:

Airport Commercial Program Coordinator

Job Description:

Under the general direction and supervision of the Airport’s Commercial Manager, responsible to provide a full range of real property and commercial management activities at the airport associated with the management of the Airport’s Commercial Program. Serves as a key member of the Administration and Commercial Services Division team in the development and execution of the division’s strategic objectives, key initiatives and tactical plans. Assists in the development of new concession opportunities to enhance consumer satisfaction and increase revenues for the organization; evaluates current and proposed concessions; monitors and enforces, when necessary, performance standards and concession operational objectives for compliance.

About the Position:

Join our team as an Airport Commercial Program Coordinator and play a key role in supporting the success of a diverse commercial program! In this role, you’ll support the planning, development, and oversight of retail, dining, and service operations, helping ensure high-quality customer experiences and strong business performance. You’ll collaborate with industry partners, analyze trends, support leasing and development initiatives, and help bring new concepts to life in a fast-paced, high-visibility environment. This is a great opportunity for someone who enjoys blending business strategy, customer experience, and real estate/commercial operations in a unique and evolving setting.

Position Salary Range:

$74,191 to $87,284 based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance (95% of premium paid by city)

• Dental, Vision and Life Insurance

• Paid vacation and personal leave

• 6-12 weeks of paid parental leave available

• Retirement contributions toward a pension plan and/or 401(k)

• A robust Employee Assistance Plan (EAP)

• Up to $4,000 tuition reimbursement annually

• Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

• Monitors commercial services and activities at the City's airport with an emphasis on merchandising, food & beverage service, rental car operations, advertising, and other related commercial services. Researches, prepares and presents related business and development plans.

• Assists in development of Airport commercial programs to ensure appropriate revenues and optimal service levels. Researches, prepares, and presents budget/revenue projections and miscellaneous investment/financial analyses. Formulates and presents recommendations relating to commercial development and airport commercial management best practices.

• Meets with local/regional/national commercial industry representatives in the division’s efforts to develop and maintain a comprehensive and relevant airport commercial program. Stays abreast of industry trends and developments to facilitate an approach that reflects our unique local environment while maintaining broad appeal to the traveling public.

• Recommends terms relating to negotiation of leases, permits, concessions, and related real property contracts with existing and prospective airport tenants and other commercial providers.

• Recommends concepts and facilitates the execution of plans for maximizing potential of commercial space. Monitors compliance with standards for in‑line and free‑standing retail units.

• Assists in coordination with retailers, engineers, architects and City staff for tenant build-outs and modifications. Ensures commercial tenants maintain their facilities, equipment and inventory to appropriate standards. Ensures commercial spaces are properly maintained and that individual contractual obligations are satisfied.

• Works closely with others in maintaining compliance with goals associated with disadvantaged, local, small, minority, female, and disabled business concepts and owners.

• Monitors and analyzes customer demographics, passenger numbers, trends and patterns and recommends adjustments to various commercial program objectives including, concept, product mix, hours of operation, pricing, and operational standards.

• Works closely with the Transportation Security Administration and the Airport’s Security representatives to ensure concessionaire tenants are in compliance with and follow all security and related requirements, protocols and standards.

• Monitors customer service standards and ensures customer expectations are met, if not exceeded.  Facilitates resolution to customer complaints, changes in security requirements, interruption in service, emergencies, or other unforeseen circumstances or disruptions.

• Participates in special projects and assists with RFPs and similar selection processes.

• Assists with escorts and construction efforts in new facilities as needed in the redevelopment of the program.

• Performs other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in marketing, property management, business, or a directly related field. A minimum of one to two (1-2) years’ experience with progressive responsibility and comprehensive professional experience in broad retail, restaurant or other management and development industry. Education and experience may be substituted, one for the other, on a year for year basis.

• Working knowledge of commercial leasing, marketing and development. Demonstrated ability to implement, monitor and administrate property contracts and leases.

• Ability to gather, compile and disseminate information; solve problems and work independently.

• Demonstrated ability to assess retail and real estate market conditions and to make projections and recommendations relating to commercial activities accordingly.

• Proficient in computer use and the application of a variety of associated software including spreadsheet, word processing, and presentation programs.

• Excellent interpersonal skills and the ability to communicate effectively orally and in writing.

• Ability to develop and maintain effective working relationships with co-workers, business partners, concessionaires, airport and city employees, governmental agencies, and security personnel.

• Knowledge of business administration principles and processes as they relate to civil airports.

Working Conditions:

• Moderate physical effort, comfortable working conditions, handling of light weights; intermittent sitting, standing, and walking. Exposure to potentially hazardous conditions during on‑site inspections in construction environments.

• Considerable exposure to stressful situations as a result of human behavior, deadlines, and financial responsibilities.

• May be required to work non‑traditional hours. Possible out-of-state travel.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job.  They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Airport

Full Time/Part Time:

Full time

Scheduled Hours:

40